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Enhanced Support for Mission Critical Oracle Environments

Oracle Business Critical Service for Systems delivers the most enhanced level of preventative support and priority response needed to keep your mission critical systems infrastructure performing to your business’ expectations.

Oracle Business Critical Service for Systems delivers the high availability you demand through a combination of preventative support and automated problem detection. You get the right combination of personalized support, priority response, and fault monitoring to maintain the highest levels of performance.

  • Priority Response with Agreed Response Times—Expedited response and planning for all business critical issues delivers faster problem resolution with priority handling of service requests and preferred access to Oracle technical resources
  • System Monitoring for Early Detection of Faults—Utilization of Oracle's Advanced Support Gateway to deploy diagnostic and 24 x 7 monitoring capabilities that detect potential issues and automatically generate a service request
  • Time to Replace Service Level Agreements—When situations arise that require replacement of a component, our support engineers will ensure replacement within committed timeframes
  • On-site Assistance—Oracle will expedite on-site assistance to help with problem diagnosis for high severity incidents Preventative Services—The best way to avoid unexpected performance or availability issues is to prevent them before they occur. Regular system reviews and periodic proactive patching drive high availability and help optimize performance