Oracle SaaS applications best unfold their full value and rich capabilities if user adoption, business continuity, technical optimization, and security are addressed proactively. Oracle Advanced Customer Services has a targeted service portfolio for the specific needs of Oracle applications customers. Take advantage of tailored support and guidance throughout your Oracle cloud applications usage and meet your business objectives with cloud-based applications.
Oracle SaaS offers tremendous benefits to modern organizations such as rapid innovation, agile processes, improved efficiency, and increased productivity. Some enterprises may still be reluctant to embark on their cloud journey as it bears changes to the end user experience, IT processes, and business support.
When in-house IT teams struggle with the new requirements of supporting cloud-based environments, it can have a significant impact to business. For example:
Oracle Advanced Customer Services has many years of experience in operation and support of Oracle Applications in the cloud and on premises. More than a thousand subject matter experts around the world assist and guide customers toward their business goals.
A targeted and flexible services portfolio can address your key SaaS requirements. Oracle Advanced Support Engineers, armed with recommended methodologies and sophisticated service delivery technology, can help you build a successful business operation and relieve your IT staff from routine tasks.
How do you
How do you
How do you
How do you
Service Name | Service Description | User Adoption | Business Continuity | Technical Optimization | Security |
---|---|---|---|---|---|
Cloud Priority Support | Prioritized issue resolution | X | |||
Solution Support Center for Cloud |
Designated support team, proactive and reactive support |
X | X | ||
Mission Critical Support for SaaS |
Flexible service bundle |
X | X | X | |
Business Help Desk for SaaS |
Functional services, end user support |
X | |||
Critical Process Management for SaaS |
24/7 support and monitoring when it matters the most |
X | |||
Extensions and Integration Support for SaaS |
Extensions, PaaS for SaaS |
X | X | ||
Regression Testing Service for SaaS |
Application testing for business continuity |
X | X | ||
Expert Services |
Guidance and assistance with all Oracle technologies |
X | X | X | |
Managed Security Services |
Suite of services for highest security and data protection |
X | |||
Managed Identity Cloud Service |
Expert identity management |
X |
Contact your Oracle Advanced Customer Services Sales Representative to discuss how this unique offering can help you adopt your SaaS solution quickly and safely to reach the goals you defined at the outset of your cloud journey.
Ready to take the next step in your journey toward maximizing your Oracle Cloud investment? We're here to support your business every step of the way.