Oracle Systems Requirements

Require minimum native screen resolution of 1024x768 and one of the supported devices below:

• Apple Devices: Safari on all iPad models
• Android Devices: Google Chrome (Current Release)

Require minimum native screen resolution of 1280x1024 and one of the supported browsers below:

• Apple Safari 11.* and 10.*
• Google Chrome 60+
• Microsoft Edge 40+
• Microsoft Internet Explorer 11.*
• Mozilla Firefox 52+

Email Client

Any of the following versions of Microsoft® Outlook® using Microsoft Exchange Online (part of Microsoft Office 365™), along with the latest updates.

• Outlook for Office 365 ver 1808 or later for Windows (32 and 64 bit)
• Outlook 2016 16.15 (180709) or later for Mac (32 and 64 bit)
• Outlook on the Web for Office 365
• Browser Incognito mode is not supported

Recommendation is to get the latest updates from Microsoft.

Exchange Server

Office 365 Exchange Online

No support for On Premise Exchange installs

Operating System

Any of the following versions of Microsoft Windows®, along with the latest hot fixes.

• Windows 10
• Windows 8.1 (Pro and Enterprise)
• Windows 7

Mac High Sierra Version 10.13.6 (17G3025)

Other Requirements

Browser

Microsoft Internet Explorer® 11 (build), Firefox 54 xi , Chrome 60, Safari 12.03, Edge 25

Server Configurations

We do not support:

• IMAP and POP3 email servers
• Terminal servers, such as Citrix® servers
• Remote Machines

Browser Trusted Sites

For desktop mode, and Internet Explorer and Edge browsers, the following should also be performed:

• Add the following domains into the trusted sites location:
  • https://outlook.office.com
  • https://outlook.office365.com
  • Oracle Engagement Cloud environment domain (eg: https://*.oraclecloud.com)
• The trusted sites zone should have the Enable Protected Mode checkbox checked.

Supported Operating Systems

• Microsoft Windows 7 SP1, 32-bit or 64-bit (x64)
• Microsoft Windows 8, 32-bit or 64-bit (x64)
• Microsoft Windows 8.1, 32-bit or 64-bit (x64)
• Microsoft Windows 10, 32-bit or 64-bit (x64)

Supported Microsoft Office Versions

• Microsoft Office 2007 SP2 and higher
• Microsoft Office 2010 (32-bit or 64-bit) build 14.0.4760.1000 and higher
• Microsoft Office 2013 (32-bit or 64-bit)
• Microsoft Office 2016 (32-bit or 64-bit)

Supported Microsoft Exchange Server Versions

• Microsoft Exchange Server 2007 SP2
• Microsoft Exchange Server 2010
• Microsoft Exchange Server 2013
• Microsoft Exchange Server 2016
• Office 365

Supported Outlook Profiles and Protocols

• Profile with a Microsoft Exchange e-mail account configured in Cached Exchange Mode (OST). Outlook must be run with this profile at least once. Accounts with additional mailboxes are supported.
• Profile with an Internet e-mail account. Outlook must be run with this profile at least once.
• VDI solutions such as Citrix are not supported.

The add-in can be installed in one of the Outlook profiles at a time.

Protocols

• POP3 is supported.
• IMAP is not supported.

IBM Lotus Notes 8.5.3 and IBM Notes 9.0/9.0.1
Windows 7, Windows 8.1, Windows 10
Other Dependencies:

• IBM Lotus Domino 8.5.X and IBM Domino 9.0/9.0.1
• Mail database created from the standard StdR85Mail and StdR9Mail templates
• Personal address book created from the standard StdR4PersonalAddressBook template

Apple Devices

• iOS 12 or higher

Android

• Android OS 6.0 or higher

Browser Support

• Apple Safari 11.* and 10.*
• Google Chrome 60+
• Microsoft Edge 40+
• Microsoft Internet Explorer 11.*
• Mozilla Firefox 52+

Apple Devices

• iOS 8, iOS 9

Android Phone and Tablet

• Android OS 4.x+ , OS 5.x+

Add-In for Microsoft Outlook

• Windows 7 and Windows 8, and Windows 10
• Outlook 2007, 2010, 2013, and 2016 - (32/64 bit)

Desktop Client

• Windows 7, Windows 8, and Windows 10
• Apple OS X 10.8, 10.9, 10.10, and 10.11

Client Platform Support

• Microsoft Excel 2007, 2010, 2013, 2016 (xlsx, xlsm) in Microsoft Windows 7, Windows 8.1, Windows 10
• Use of Excel Online is not supported

Minimum native screen resolution of 320x480 and mobile operating systems listed below:

• iOS 11+ (recommended at least iPhone 8+, iPad (2017) or iPad Pro (2nd)+)
• Android 9.0+ (Any device with Minimum 1 GHz processor / 1 GHz Dual Core or better (Recommended) and at least 1 GB of total RAM)

For mobile device operating systems, support is provided for the most recent browser delivered by the device operating system only.

• Apple = Safari
• Android = Chrome

The system requirements for the Core Application are a combination of the Core Manage Cloud Service and Mobility Cloud Service section above based on the device being used to access Oracle Field Service Cloud. Please see the details in the Core Manage Cloud Service and Mobility Cloud Service sections above.

Note that certain features and functionality are device, browser and platform specific and may not be available or supported. Some examples include but are not limited to: Note that certain features and functionality are device, browser and platform specific and may not be available or supported. Some examples include but are not limited to:

• Barcode scanning from a desktop/laptop
• Access to the camera from a desktop/laptop
• Capturing a geolocation from desktop/laptop can be inaccurate
• Use of a VPN can influence the geolocation that is captured
• Use of a virtual desktop is not recommended since it can impact system performance
• Ability to view a property hint in Mobility or Core Application
• Access to certain features or functionality while offline as documented in the Core Application and Mobility documentation
• Ability to capture a signature on a desktop without a touch screen

Require minimum native screen resolution of 1024x768 and one of the supported devices below:

• Apple Devices: Safari on all iPad models
• Android Devices: Google Chrome (Current Release)

Require minimum native screen resolution of 1280x1024 and one of the supported devices below:

• Apple Safari 11.* and 10.*
• Google Chrome 60+
• Microsoft Edge 40+
• Microsoft Internet Explorer 11.*
• Mozilla Firefox 52+

Apple Devices:

• iPhone: iOS 8.x on 4s, 5, 5s & 5c, 6, 6+
• iPad: iOS 8.x on all models

Android Devices:

• OS 4.0.2 or higher

Client Platform Support

• Microsoft Excel 2007, 2010, 2013, 2016 (xlsx, xlsm) in Microsoft Windows 7, Windows 8.1, Windows 10
• Use of Excel Online is not supported

Require minimum native screen resolution of 1280x1024 and one of the supported browsers below:

• Mozilla Firefox 38 ESR or 45 ESR
• Chrome 35+
• Safari 9
• Internet Explorer 10.x or 11.x
• Note: You must enable Enterprise Mode if using Internet Explorer 11.x. For more information, please see important considerations detailed in MOS Note (Doc ID 1920566.1) Policy for Supporting EPM System 11.1.2.2.500 and 11.1.2.3.500 with Internet Explorer 11 (IE11) (Doc ID 1920566.1)
• Policy for Supporting EPM System 11.1.2.2.500 and 11.1.2.3.500 with Internet Explorer 11 (IE11) (Doc ID 1920566.1)

Require minimum native screen resolution of 1280x1024 and one of the supported browsers below:

• Internet Explorer 11.x, 10.x, 9.x
• Mozilla Firefox 24+
• Note: You must enable Enterprise Mode if using Internet Explorer 11.x.  You must enable the Remote XUL Manager add-on if using Mozilla Firefox.  For more information, please see MOS Note (Doc ID 1995782.1)
• EPM/FR Workspace: Browser Compatibilities Explained (Doc ID 1995782.1)

Browser Support:

• Apple Safari 11.* and 10.*
• Google Chrome 60+
• Microsoft Edge 40+
• Microsoft Internet Explorer 11.*
• Mozilla Firefox 52+

Apple Devices:

• iPhone: iOS 8.x on 4s, 5, 5s & 5c, 6, 6+
• iPad: iOS 8.x on all models

Android Devices:

• OS 4.0.2 or higher

Add-In for Microsoft Outlook:

• Microsoft Outlook 2010 and 2013 (32/64 bit), Microsoft Windows 7 and 8

Desktop Client:

• Windows 7, Windows 8
• Mac OS 10.9, Mac OS 10.10

Require minimum native screen resolution of 1280x1024 and one of the supported devices below:

• Apple Devices: Safari on all iPad models
• Android Devices: Google Chrome 42+. See Android Device Support note below this table.

Browser Support:

• Apple Safari 11.* and 10.*
• Google Chrome 60+
• Microsoft Edge 40+
• Microsoft Internet Explorer 11.*
• Mozilla Firefox 52+

Apple Devices:

• iOS 8, iOS 9

Android Device:

• Android OS 4.x+ , OS 5.x+

Add-In for Microsoft Outlook:

• Windows 7, 8, 10
• Outlook 2007, 2010, and 2013 - (32/64 bit)

Desktop Client:

• Windows 7, 8, 10
• Apple OS X 10.7, 10.8, 10.9, and 10.10

Client Platform Support

• Microsoft Excel 2007, 2010, 2013, 2016 (xlsx, xlsm) in Microsoft Windows 7, Windows 8.1, Windows 10
• Use of Excel Online is not supported

• Apple Devices – Safari on all ipad models
• Android Devices – Google Chrome (current release)

Supported browsers:

• Internet Explorer 11.x, 10.x, 9.x, 8.x, 7.x
• Mozilla Firefox 3.5+, 6+, 13+
• Google Chrome 19+
• Apple Safari 4.x, 5.x

1. 1. Browser support is no longer based on Operating Systems but strictly tied to the browser themselves, no matter which Operating Systems they are installed on. 2. IE9 and higher is recommended for use with Oracle Business Intelligence Enterprise Edition. The OBI EE User and Administration Guide covers a few topics where manual workaround is required to overcome limitations with the IE7 and IE8 browsers. IE9 is recommended with the setting enabled "Enable native XMLHTTP Support," which is the default setting. While corporate standards and individual testing decide browser choices, better performance is expected with browsers that are standards based using the CSS, HTML5, XHTML, and other W3C standards. 3. Bi-Directional support for IE7.x is not available. 4. Emulating versions of IE outside installed version using Document or Browser Mode settings is not supported.

• Mobile Application Framework (MAF) Version 2.3.2
  Certified mobile platforms:
  http://www.oracle.com/technetwork/developer-tools/maf/documentation/maf222certmatrix-2879089.html