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Oracle Systems Requirements
System Requirements for Oracle Applications Cloud
Important! Oracle Application Cloud will no longer provide Internet Explorer (IE) 11 bug fixes starting in Release 19 D. Due to significant performance issues using IE11 and based on the recommendation from Microsoft (see Microsoft Support FAQ), Oracle Cloud customers are strongly recommended to use a modern browser when accessing its applications.
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Oracle Customer Experience Cloud - Oracle Sales Release 13
Simplified User Interface on Desktop Devices
Minimum native screen resolution of 1024x768 and browsers listed below by operating system:Require minimum native screen resolution of 1024x768 and one of the supported browsers below:
- Apple Safari 11.* and 10.*
- Google Chrome 60+
- Microsoft Edge 40+
- Mozilla Firefox 52+
Simplified User Interface on Tablet Devices
Require minimum native screen resolution of 1024x768 and one of the supported devices below:
- Apple Devices: Safari on all iPad models
- Android Devices: Google Chrome (Current Release)
Desktop User Interface on Desktop Devices
Require minimum native screen resolution of 1280x1024 and one of the supported browsers below:
- Apple Safari 11.* and 10.*
- Google Chrome 60+
- Microsoft Edge 40+
- Mozilla Firefox 52+
Office 365 for Sales
Email Client
Any of the following versions of Microsoft® Outlook® using Microsoft Exchange Online (part of Microsoft Office 365™), along with the latest updates.
- Outlook for Office 365 ver 1808 or later for Windows (32 and 64 bit)
- Outlook 2016 16.15 (180709) or later for Mac (32 and 64 bit)
- Outlook on the Web for Office 365
- Browser Incognito mode is not supported
Recommendation is to get the latest updates from Microsoft.
Exchange Server
Office 365 Exchange Online
No support for On Premise Exchange installs
Operating System
Any of the following versions of Microsoft Windows®, along with the latest hot fixes.
- Windows 10
- Windows 8.1 (Pro and Enterprise)
- Windows 7
Mac High Sierra Version 10.13.6 (17G3025)
Other Requirements
Browser
Firefox 54 xi , Chrome 60, Safari 12.03, Edge 25
Server Configurations
We do not support:
- IMAP and POP3 email servers
- Terminal servers, such as Citrix® servers
- Remote Machines
Browser Trusted Sites
For desktop mode, and Edge browsers, the following should also be performed:
- Add the following domains into the trusted sites location:
- https://outlook.office.com
- https://outlook.office365.com
- Oracle Engagement Cloud environment domain (eg: https://*.oraclecloud.com)
- The trusted sites zone should have the Enable Protected Mode checkbox checked.
Oracle Sales Cloud for Outlook
Supported Operating Systems
- Microsoft Windows 7 SP1, 32-bit or 64-bit (x64)
- Microsoft Windows 8, 32-bit or 64-bit (x64)
- Microsoft Windows 8.1, 32-bit or 64-bit (x64)
- Microsoft Windows 10, 32-bit or 64-bit (x64)
Supported Microsoft Office Versions
- Microsoft Office 2007 SP2 and higher
- Microsoft Office 2010 (32-bit or 64-bit) build 14.0.4760.1000 and higher
- Microsoft Office 2013 (32-bit or 64-bit)
- Microsoft Office 2016 (32-bit or 64-bit)
Supported Microsoft Exchange Server Versions
- Microsoft Exchange Server 2007 SP2
- Microsoft Exchange Server 2010
- Microsoft Exchange Server 2013
- Microsoft Exchange Server 2016
- Office 365
Supported Outlook Profiles and Protocols
- Profile with a Microsoft Exchange e-mail account configured in Cached Exchange Mode (OST). Outlook must be run with this profile at least once. Accounts with additional mailboxes are supported.
- Profile with an Internet e-mail account. Outlook must be run with this profile at least once.
- VDI solutions such as Citrix are not supported.
The add-in can be installed in one of the Outlook profiles at a time.
Protocols
- POP3 is supported.
- IMAP is not supported.
Oracle Sales Cloud for IBM Notes
IBM Lotus Notes 8.5.3 and IBM Notes 9.0/9.0.1
Windows 7, Windows 8.1, Windows 10
Other Dependencies:- IBM Lotus Domino 8.5.X and IBM Domino 9.0/9.0.1
- Mail database created from the standard StdR85Mail and StdR9Mail templates
- Personal address book created from the standard StdR4PersonalAddressBook template
Oracle CX Cloud Mobile Application
Apple Devices
- iOS 12 or higher
Android
- Android OS 6.0 or higher
Oracle Social Network (OSN)
Browser Support
- Apple Safari 11.* and 10.*
- Google Chrome 60+
- Microsoft Edge 40+
- Mozilla Firefox 52+
Apple Devices
- iOS 8, iOS 9
Android Phone and Tablet
- Android OS 4.x+ , OS 5.x+
Add-In for Microsoft Outlook
- Windows 7 and Windows 8, and Windows 10
- Outlook 2007, 2010, 2013, and 2016 - (32/64 bit)
Desktop Client
- Windows 7, Windows 8, and Windows 10
- Apple OS X 10.8, 10.9, 10.10, and 10.11
ADF di Add-in for Microsoft Excel Currency Exchange Rate Management
Client Platform Support
- Microsoft Excel 2007, 2010, 2013, 2016 (xlsx, xlsm) in Microsoft Windows 7, Windows 8.1, Windows 10
- Use of Excel Online is not supported
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Oracle Customer Experience Cloud - Oracle Field Service Cloud
Core Manage Cloud Service
Minimum native screen resolution of 1024x768 and browsers listed below by operating system:
- OS X: - Mozilla Firefox: Most current major ESR version and above, in production only. Please visit the Mozilla FAQ for a description of the Firefox support policy: https://www.mozilla.org/en-US/firefox/organizations/faq/ - Google Chrome: Most current major stable channel release only. Please visit the Google Chrome FAQ for a description of the Chrome support policy: https://support.google.com/chrome/a/answer/188447?hl=en. - Apple Safari: Most current major production release and one prior release.
- Microsoft: - Microsoft Browser: Most current Major Production Release* on a supported operating system. Please visit the Microsoft Browser Support Lifecycle Policy FAQ here: http://support.microsoft.com/lifecycle/search/?sort=PN&alpha=internet+explorer for list of Microsoft supported operating systems and browser combinations. - Windows 10 with Microsoft Edge - Mozilla Firefox: Most current major ESR version and above, in production only. Please visit the Mozilla FAQ for a description of the Firefox support policy: https://www.mozilla.org/en-US/firefox/organizations/faq/. - Google Chrome: Most current major stable channel release only. Please visit the Google Chrome FAQ for a description of the Chrome support policy: https://support.google.com/chrome/a/answer/188447?hl=en.
- Using the service via remote desktop is not recommended.
Mobility Cloud Service
Minimum native screen resolution of 320x480 and mobile operating systems listed below:
- iOS 12+ (recommended at least iPhone 8+, iPad (2017) or iPad Pro (2nd)+)
- Android 9.0+ (Any device with Minimum 1 GHz processor / 1 GHz Dual Core or better (Recommended) and at least 1 GB of total RAM)
For mobile device operating systems, support is provided for the most recent browser delivered by the device operating system only.
- Apple = Safari
- Android = Chrome
Core Application
The system requirements for the Core Application are a combination of the Core Manage Cloud Service and Mobility Cloud Service section above based on the device being used to access Oracle Field Service Cloud. Please see the details in the Core Manage Cloud Service and Mobility Cloud Service sections above.
Note that certain features and functionality are device, browser and platform specific and may not be available or supported. Some examples include but are not limited to: Note that certain features and functionality are device, browser and platform specific and may not be available or supported. Some examples include but are not limited to:
- Barcode scanning from a desktop/laptop
- Access to the camera from a desktop/laptop
- Capturing a geolocation from desktop/laptop can be inaccurate
- Use of a VPN can influence the geolocation that is captured
- Use of a virtual desktop is not recommended since it can impact system performance
- Ability to view a property hint in Mobility or Core Application
- Access to certain features or functionality while offline as documented in the Core Application and Mobility documentation
- Ability to capture a signature on a desktop without a touch screen
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Oracle Enterprise Resource Planning Cloud and Oracle Supply Chain Management Cloud Release 13
Simplified User Interface on Desktop Devices
Require minimum native screen resolution of 1280x1024 and one of the supported browsers below:
- Apple Safari 11.* and 10.*
- Google Chrome 60+
- Microsoft Edge 40+
- Mozilla Firefox 52+
Simplified User Interface on Tablet Devices
Require minimum native screen resolution of 1024x768 and one of the supported devices below:
- Apple Devices: Safari on all iPad models
- Android Devices: Google Chrome (Current Release)
Desktop User Interface on Desktop Devices
Require minimum native screen resolution of 1280x1024 and one of the supported devices below:
- Apple Safari 11.* and 10.*
- Google Chrome 60+
- Microsoft Edge 40+
- Mozilla Firefox 52+
Oracle ERP Cloud Mobile Expense Management
Apple Devices:
- iPhone: iOS 8.x on 4s, 5, 5s & 5c, 6, 6+
- iPad: iOS 8.x on all models
Android Devices:
- OS 4.0.2 or higher
ADF di Add-in for Microsoft Excel
Client Platform Support
- Microsoft Excel 2007, 2010, 2013, 2016 (xlsx, xlsm) in Microsoft Windows 7, Windows 8.1, Windows 10
- Use of Excel Online is not supported
Oracle Hyperion Financial Reporting
Includes Financial Reporting (FR) StudioRequire minimum native screen resolution of 1280x1024 and one of the supported browsers below:
- Mozilla Firefox 38 ESR or 45 ESR
- Chrome 35+
- Safari 9
Oracle Hyperion Workspace
Manage allocation formulas and schedule financial reportsRequire minimum native screen resolution of 1280x1024 and one of the supported browsers below:
- Mozilla Firefox 24+
- Note: You must enable the Remote XUL Manager add-on if using Mozilla Firefox. For more information, please see MOS Note (Doc ID 1995782.1)
- EPM/FR Workspace: Browser Compatibilities Explained (Doc ID 1995782.1)
Oracle Social Network (OSN)
Browser Support:
- Apple Safari 11.* and 10.*
- Google Chrome 60+
- Microsoft Edge 40+
- Mozilla Firefox 52+
Apple Devices:
- iPhone: iOS 8.x on 4s, 5, 5s & 5c, 6, 6+
- iPad: iOS 8.x on all models
Android Devices:
- OS 4.0.2 or higher
Add-In for Microsoft Outlook:
- Microsoft Outlook 2010 and 2013 (32/64 bit), Microsoft Windows 7 and 8
Desktop Client:
- Windows 7, Windows 8
- Mac OS 10.9, Mac OS 10.10
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Oracle Human Capital Management Cloud Release 13
User Interface on Desktop Devices
Require minimum native screen resolution of 1280x1024 and one of the supported browsers below:
- Apple Safari 11.* and 10.*
- Google Chrome 60+
- Microsoft Edge 40+
- Mozilla Firefox 52+
User Interface on Tablet Devices
Require minimum native screen resolution of 1280x1024 and one of the supported devices below:
- Apple Devices: Safari on all iPad models
- Android Devices: Google Chrome 42+. See Android Device Support note below this table.
Oracle HCM Cloud Mobile (Mobile Applications)
Apple Devices:
- iOS 11+
- Note: iPhones and iPods are locked to Portrait mode, iPads are locked to Landscape mode
- Flash based SCORM content will not work on iOS devices because iOS does not support Flash
- SCORM content referencing online or absolute URLs will not work in offline mode
- SCORM 2004 not supported on mobile
Android Devices:
- Android OS 5.0+. See Android Device Support note below this table
- Note: Phones and smaller tablets are locked to Portrait mode, large tablets are locked to Landscape mode
- SCORM content referencing online or absolute URLs will not work in offline mode
- SCORM 2004 not supported on mobile
Oracle Social Network (OSN)
Browser Support:
- Apple Safari 11.* and 10.*
- Google Chrome 60+
- Microsoft Edge 40+
- Mozilla Firefox 52+
Apple Devices:
- iOS 8, iOS 9
Android Device:
- Android OS 4.x+ , OS 5.x+
Add-In for Microsoft Outlook:
- Windows 7, 8, 10
- Outlook 2007, 2010, and 2013 - (32/64 bit)
Desktop Client:
- Windows 7, 8, 10
- Apple OS X 10.7, 10.8, 10.9, and 10.10
ADF di Add-in for Microsoft Excel
Client Platform Support
- Microsoft Excel 2007, 2010, 2013, 2016 (xlsx, xlsm) in Microsoft Windows 7, Windows 8.1, Windows 10
- Use of Excel Online is not supported
Learning Cloud Service
Video Type Supported:
- h.264 with AAC
- Maximum File Size supported is 1GB
SCORM/ AICC Supported:
- SCORM 1.2 and 2004 (3rd Edition)
- AICC Level 1 Versions 2.2 or 4.0
- Maximum File Size supported is 1GB
- zip
Image Types Support:
- gif, jpeg, png
- Maximum File Size supported is 1GB
Native Mobile Application Requirements
Apple Devices:- iOS 11+
- Note: iPhones and iPods are locked to Portrait mode, iPads are locked to Landscape mode
- Flash based SCORM content will not work on iOS devices because iOS does not support Flash
- SCORM content referencing online or absolute URLs will not work in offline mode
- SCORM 2004 not supported on mobile
Android Devices:
- Android OS 5.0+
- Note: Phones and smaller tablets are locked to Portrait mode, large tablets are locked to Landscape mode
- SCORM content referencing online or absolute URLs will not work in offline mode
- SCORM 2004 not supported on mobile
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Oracle Public Sector Community Development Cloud
Internet Browser Support – Desktop:
- Google Chrome 60+
- Mozilla Firefox 52+
- Microsoft Edge 40+
- Apple Safari 10.* and 11.*
Internet Browser Support – Mobile:
- Apple Devices – Safari on all ipad models
- Android Devices – Google Chrome (current release)
Oracle Inspector/Mobile:
- Apple: iOS 10.3 or above
- Android: Webview 51.0.0.0 on Android 7+ (API version 23+)
- Devices need a minimum of 200 MB to install the application.
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Oracle Transactional Business Intelligence - Enterprise
Oracle Business Intelligence Applications Configuration Manager
Supported browsers:
- Mozilla Firefox 13+
- Google Chrome 19+
- Apple Safari 5
Includes certification with Oracle Functional Setup Manager and with Oracle Data Integrator Console.
Oracle BI Presentation Services, Oracle BIP Enterprise, Oracle BIP Scheduler (Version 11.1.1.10.0 supported)
Supported browsers:
- Mozilla Firefox 3.5+, 6+, 13+
- Google Chrome 19+
- Apple Safari 4.x, 5.x
- 1. Browser support is no longer based on Operating Systems but strictly tied to the browser themselves, no matter which Operating Systems they are installed on.
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Oracle Transportation Management and Global Trade Management 19A (and forward)
Internet Browser Support
- Firefox ESR 52 and ESR 60
- Google Chrome Version 67
- OTM is certified with the latest version of Chrome available at the time of release. Because of Chrome’s policy of automatically updating itself whenever a new release is available, issues that occur in newer versions of the browser that were not present in the certified version may require the use of an alternate browser until some future, scheduled OTM release, when OTM can once again certify against the latest Chrome browser version. - Microsoft Edge 42+
- Safari 9 and 10 (Mac OS)
- Dock Manager, Dispatch Board, Estimated Landed Cost Simulator, and 3D Load Configuration are not supported on Safari at this time.
Note: All supporting software is subject to patch level changes.
Note: Previous versions of OTM have used Cortona3D Viewer to access certain features inside of OTM. The Cortona 3Dviewer plugin is no longer used in OTM and can be safely removed from your browser if it is not needed by other applications.
Mobile Requirements
- Mobile Application Framework (MAF) Version 2.3.2
Certified mobile platforms:
http://www.oracle.com/technetwork/developer-tools/maf/documentation/maf222certmatrix-2879089.html
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Oracle Warehouse Management Cloud 9.0.0
Internet Browser Support
- Chrome 64
- Firefox 59
- Edge 40
- Safari 11
Earlier versions of these browsers are not supported, however they may also work fine.
Android Device Support
Oracle is pleased to provide Android device support where noted. However, due to the vast variety of screen resolutions, user interface element specification and pixel density (DPI), Oracle recommends you test your Android devices as being functional with Oracle Mobile Applications prior to committing to their use. In some cases, devices may exhibit issues rendering aspects of our native mobile applications. Advise Oracle of any issues you have rendering on your Android Device and we will be pleased to review the device profile for possible inclusion in a future release.
Previous Release
Customers are advised not to assume that a platform, device, or release is supported if it is not listed above. Please contact Oracle Support if you have any questions.