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Oracle Intelligent Advisor

Oracle Intelligent Advisor, formerly known as Oracle Policy Automation (OPA), enables personalized, agile, and transparent advice throughout the customer journey. 

Here on OTN, you can find everything you need to learn about, download, install and develop with this industry-leading product family. For more on what Oracle Intelligent Advisor can offer your business, see the Oracle Intelligent Advisor portal.   

The Oracle Intelligent Advisor Family

Follow the links below for more information.

Oracle Intelligent Advisor Cloud Service

 Oracle Intelligent Advisor Cloud Service includes a full set of tools and integration options to automate and audit policies with Oracle Service Cloud, Oracle CX or any other cloud or on-premise application. Oracle Intelligent Advisor Cloud Service includes:

  •  Policy Modeling and Hub   •  Interviews
  •  Service Cloud connectivity   •  Web service connectivity
  •  Determination APIs   •  Mobile app

Oracle Intelligent Advisor

 Oracle Intelligent Advisor is the private and managed cloud solution for modeling and deploying policies throughout the policy lifecycle. For customers that want to manage their own environments, it provides flexible deployment and integration options, and includes:

  •  Oracle Policy Modeling   •  Interviews
  •  Siebel connectivity   •  Determination APIs
  •  Mobile app and SDK   •  Batch processing


New and Featured

Oracle Intelligent Advisor 12 with Siebel (Updated March 2017)
Wondering when and how to migrate your OPA and Siebel implementation to Intelligent Advisor version 12? The Siebel integration planning data sheet tells you where to start.
Want to extend the Siebel IP2016 Intelligent Advisor integration to support native Intelligent Advisor interviews? The whitepaper on combining Siebel IP 2016 and native Intelligent Advisor 12.x Interviews will help, using the zip provided on the Downloads page.
 
Oracle Intelligent Advisor in Any Industry (Updated October 2015)
Can Oracle Intelligent Advisor help in your industry? It sure can! View the Intelligent Advisor in Any Industry presentation for sample use cases and online demonstrations.
 
Oracle Policy Automation Release 19D (12.2.17)
The next generation of Oracle Policy Automation for private and managed clouds has arrived. Follow the link for an overview, information on upgrading your on-premises installations from OPA 10.x, and more.
 
Top Pick: Best Practices and Policy Modeling Tips (Updated December 2019)
The Oracle Policy Modeling Best Practice Guide for OPA 10.4 or Intelligent Advisor 12.x has valuable recommendations for how to design and model rules using Oracle Intelligent Advisor's unique natural language approach, and the Tips for Polishing your OPM Policy Model presentation for OPA 10.4 or Intelligent Advisor 12.x gives dozens of useful tips for delivering rich and natural-feeling interactive interviews and other decision-making experiences with Intelligent Advisor. Both have been written with the benefit of more than 15 years of practical experience in designing and delivering enterprise solutions using Intelligent Advisor, and are highly recommended reading for all skill levels.
 
Is Intelligent Advisor a Good Fit for My Business? (Updated December 2019)
With all technology, knowing when to apply it is important. The whitepaper Is Intelligent Advisor a Good Fit for My Business provides clear guidance on how to decide when to use (or not to use) Oracle Intelligent Advisor.