You must have a solid working knowledge of Oracle SOA Suite, Oracle BPM Suite, and Oracle Business Rules before modifying any business rules. For information on these products, see:

- Oracle Fusion Middleware User's Guide for Oracle Business Rules
- Oracle Fusion Middleware Administrator's Guide for Oracle SOA Suite and Oracle Business Process Management Suite

Oracle Insurance Claim Management uses the Set Fast Track Eligible Flag Rule, in the Evaluate For Fast Track Ruleset, which includes a condition (IF) statement and an action (THEN) statement. The condition statement sets the following:

- Claim loss type is Accident with No Injuries, and
- Repair estimate is 500 or less, and
- Proof that all documentation has been reviewed is true, and
- Repair estimate is more than zero

The action statement sets the fast track eligible flag to true.

For example, a policy holder reports he has been in an accident, his passenger was injured, and the whole right side of his car is crunched. The claim is not eligible for fast track because all the conditions for a fast track claim are not met.

You can modify the existing ruleset, conditions, or actions. Take caution before modifying a condition or action; it can require source code changes. Claim processing fails if this ruleset is deleted. To modify the ruleset, conditions, or actions, see "Editing Rules in an Oracle Business Rules Dictionary at Run Time," in Oracle Fusion Middleware User's Guide for Oracle Business Rules.