## Declining a Claim

Step | Action
1. | Use the Auto Insurance Claim for Name (number) page to perform activities on the claim.
2. | Click the Decline Claim button.
3. | Use the Decline Claim for Claim Number: number dialog box to decline the claim.
4. | Click the Reason list.
5. | Click the Fraud list item.
6. | Click in the Details field.
7. | Enter the desired information into the Details field. Enter a valid value e.g. "Damage was a result of a baseball bat, not a shopping cart.".
8. | Click in the Comments field.
9. | Enter the desired information into the Comments field. Enter a valid value e.g. "Claimant notified claim is being denied.".
10. | Click the Submit button.
11. | The claim is now declined.
12. | As the claim moves through the process, the Status field is updated.
13. | You have completed the Declining a Claim topic. End of Procedure.