This section is intended for customer service representatives who initiate a claim and other insurance personnel who process the claim.

Upon completion of this section, you will be able to:

- Initialize a claim.
- Open a claim.
- Verify coverage.
- Update a claim.
- Dispatch a service provider.
- Assign a claim to other personnel
- Validate a claim.
- Establish a claim reserve.
- Initiate a fast track settlement.
- Submit an appraisal.
- Create a settlement offer.
- Record the offer outcome.
- Create settlement payments.
- Initiate arbitration.
- Initiate recovery.
- Run fraud check.
- Refer a claim to the Fraud Department.
- Record fraud review status.
- Close a claim.
- Decline a claim.