- Reviewing an Incident Report
- Reviewing an Incident Report
- Use the
- My Tasks
- page to view all incident reports on which you have to act.
- The
- My Tasks
- page automatically opens after you log into Oracle Business Process Management Workspace.
- Select the incident report task you want to review.
- Click the task to open it in the
- Task Details
- section. Double-click the task to open in a new window. In this example, you will double-click the task.
- You have completed the
- Reviewing an Incident Report
- topic.
- After reviewing the incident report, you determine you need to add that the fire department has been contacted and approve the report.
- In some cases, incidents are related to each other by a system task using business rules, or by a case worker.
- Use the
- Approve
- button to approve this incident report.
- Use the
- Review Incident
- page to review the incident report and add local responders.
- In this case, no incidents have been automatically related to the current incident.
- Use the
- Request Details
- button to ask the submitter for more information. You must enter a comment to request details.
- The map pinpoints the incident location using an orange flag. A green flag represents responders nearest the incident.
- Once you assign the responder to the incident report, an email is sent to the contact informing them of the incident. The email information is automatically populated, but you can edit it.
- After you approve an incident report, it moves to the case worker for assessment.
- Use the
- Claim
- button to assign this task to yourself if multiple action officers are presented with this task.
- Original Path
- Task
- Responders
- Add
- Vertical
- Fire Department
- Assign
- Related Incidents
- Approve
- An action officer is assigned after an incident report is submitted. As an action officer, you can review the incident report and add local responders, then you must determine if:
- More information is required from the submitter.
- The incident report must be rejected.
- The incident report must be approved.
- Once you approve the incident report it moves to the case worker.
- In this topic, you will review, assign a responder, and approve an incident report.