As requests are submitted and move through each task of the process lifecycle, the responsible user for each task receives an email notification informing them of the actions they need to take. The email notifications are actionable. Actionable emails enable a user to disposition a request without logging in to the process accelerator. A reminder email notification is sent if a user does not disposition a request in a timely fashion.

The following scenario illustrates the email notification lifecycle.

Scenario: Jcooper submits a request. The reviewers and approvers, in sequence, are Jstein, Wfaulk, and Cdickens. Wfaulk delays approving the request and an email notification is sent.

1. Jcooper submits a request.

1a. Jcooper receives an email notification that the request is assigned to the action officer Jstein.

1b. Action officer Jstein receives an actionable email that the request is assigned to him. He can approve, request more details, or reject the request from either a web or mobile email client. Requests for details or rejections require comments to be added.

2. JStein approves the request by clicking Approve.

2a. A new email is created when Jstein clicks Approve, then clicks Send.

2b. Jcooper receives an email notification that the request is assigned to case worker Wfaulk.

2c. Wfaulk receives an actionable email that the request is assigned to him.

3. Wfaulk does not respond to the email. After two days, a reminder notification email is triggered and sent to Wfaulk.

3a. Jcooper receives an email notification that the request is assigned to case worker Wfaulk.

3b. Wfaulk receives an actionable email that the request is assigned to him.

4. Finally Wfaulk approves the request.

4a. Jcooper receives an email notification that the request is assigned to case manager Cdickens.

4b. Cdickens receives an actionable email that the request is assigned to him.

5. Cdickens can approve or reject the request.

5a. If approved, Jcooper receives an email notification that his request is approved by the final approver in the hierarchy.

5b. If rejected, Jcooper receives an email notification that his request is rejected. Jcooper receives a rejection email notification when any approver rejects his request.