Oracle Public Sector Incident Reporting (PSIR) Process Accelerator is a process solution that enables public sector organizations to capture data about and respond to incidents. The types of incidents can be defined by the implementing organization. Oracle PSIR provides dashboards to view process analytics and incident request summary reports. Administrators can modify the business rules and the drop-down lists.

Oracle PSIR is a role-based solution; your role determines the tasks you can perform. Oracle PSIR delivers the following roles:

- The citizen is someone outside the implementing organization that submits an incident report through the mobile or web application.
- The reporter collects information about the incident and submits an incident report.
- The action officer reviews the incident report to ensure sufficient data is collected and assesses or assigns responders.
- The case worker reviews the incident report to determine if a higher level response is required.
- The case manager reviews the escalated incident reports.

The Incident Reporting Process is the main business process for Oracle PSIR, and the focus of this topic. Because Incident Reporting is a top-level process, it consists of inline and callable subprocesses. The Public Sector Incident Reporting Process diagram is depicted as follows, with an explanation of the process.

Public Sector Incident Reporting Process

The Public Sector Incident Reporting Process involves the following basic tasks:

1. The reporter or citizen submits an incident report.
2. If the incident report is submitted using a mobile device, then the Update Incident Address task translates the mobile device coordinates into the physical street address using Oracle Spatial Services.
3. An automated task evaluates the incident and recommends action as needed.
4. The action officer reviews the incident report to determine if additional information is required, or assigns local responders if needed and approves the incident report.
5. The case worker assesses the incident report to determine if additional responders are needed and associates related incidents. The case worker escalates the incident report if outside agency responders are required.
6. The case manager evaluates the incident report to determine if outside agency responders are needed. The case worker or the case manager can extract the incident report to a national information exchange (NIEM) model.

This topic walks through the Oracle Public Sector Incident Reporting Process illustrating how a reporter submits an incident report and personnel manage the incident report.