- Assessing an Incident Report
- Assessing an Incident Report
- Use the
- My Tasks
- page to view all incident reports on which you have to act.
- The
- My Tasks
- page automatically opens after you log into Oracle Business Process Management Workspace.
- Select the incident report task you want to assess.
- Click the task to open it in the
- Task Details
- section. Double-click the task to open in a new window. In this example, you will double-click the task.
- You have completed the
- Assessing an Incident Report
- topic.
- After assessing the incident report, you determine it must be escalated so additional security can be added. Comments are required to escalate an incident report.
- Use the
- Escalate
- button to escalate the incident report to a case manager. Comments are required.
- Use the
- Assess Incident
- page to assess the incident report and add local responders.
- Specify who should see the comments by selecting the appropriate option. This example uses the default
- All process participants
- option.
- Use the
- Approve
- button to approve this incident report and optionally choose to extract it to a NIEM compliant document.
- Use the
- Claim
- button to assign this task to yourself if multiple case workers are presented with this task.
- Original Path
- Task
- Comments
- Create
- Comment
- OK
- Escalate
- As a case worker, you must assess an incident report to determine if a higher level response is required. You can assign responders whose jurisdiction maps to the case worker role. If a national or international responder is required, then you must escalate to a case manager. Besides escalating, you can approve an incident report, which enables you to extract it to a National Information Exchange Model (NIEM) compliant document, reject it, or claim it so no other case worker can update it.
- Another responsibility of a case worker is to assess the incident in relation to other incidents, and to determine if the current incident is a duplicate or part of a trend. Two tools support this responsibility, the Geographical Analysis, shown in the Analyzing Incident topic; and the ability to tie incidents together, shown in the Associating Related Incident Reports topic.
- In this topic, you will assess an incident report and escalate it to the case manager.