Assessing an Incident Report

Use the My Tasks page to view all incident reports on which you have to act.

The My Tasks page automatically opens after you log into Oracle Business Process Management Workspace.

Select the incident report task you want to assess.

Click the task to open it in the Task Details section. Double-click the task to open in a new window. In this example, you will double-click the task.

After assessing the incident report, you determine it must be escalated so additional security can be added. Comments are required to escalate an incident report.

Use the Escalate button to escalate the incident report to a case manager. Comments are required.

Use the Assess Incident page to assess the incident report and add local responders.

Specify who should see the comments by selecting the appropriate option. This example uses the default All process participants option.

Use the Approve button to approve this incident report and optionally choose to extract it to a NIEM compliant document.

Use the Claim button to assign this task to yourself if multiple case workers are presented with this task.

Assessing an Incident Report

You have completed the Assessing an Incident Report topic.

Double-click the Task object.
Click the Comments tab.
Click the Create button.
Enter the desired information into the Comment field. Enter
a valid value
e.g.
"We should set up additional security to monitor the parking garages."
.
Click the OK button.
Click the Escalate button.
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