As a case worker, you must assess an incident report to determine if a higher level response is required. You can assign responders whose jurisdiction maps to the case worker role. If a national or international responder is required, then you must escalate to a case manager. Besides escalating, you can approve an incident report, which enables you to extract it to a National Information Exchange Model (NIEM) compliant document, reject it, or claim it so no other case worker can update it.

Another responsibility of a case worker is to assess the incident in relation to other incidents, and to determine if the current incident is a duplicate or part of a trend. Two tools support this responsibility, the Geographical Analysis, shown in the Analyzing Incident topic; and the ability to tie incidents together, shown in the Associating Related Incident Reports topic.

In this topic, you will assess an incident report and escalate it to the case manager.