You must have a solid working knowledge of Oracle SOA Suite, Oracle BPM Suite, and Oracle Business Rules before modifying any business rules. For information on these products, see:

- Oracle Fusion Middleware User's Guide for Oracle Business Rules
- Oracle Fusion Middleware Administrator's Guide for Oracle SOA and Oracle Business Process Management Suite

Oracle Public Sector Incident Reporting uses the Approval Matrix Decision Table, in the Get Approvers Ruleset, to determine the personnel to whom an incident report is assigned based on the incident type. This decision table includes conditions and actions as its rows and rules as its columns. The rules test the values of the conditions and set corresponding values for the actions. The rules must account for all possible combinations of values of all conditions in the table. A value of otherwise means all values not listed. Bucketsets are used to set pre-defined values for certain rules.

Upon submission of an incident report, the rules engine tests each condition. If a combination of condition values matches a rule, the corresponding actions are taken. The Approval Matrix Decision Table provides the details each condition, its rules, and the actions to execute. Following the table is an example scenario explaining how an incident report is processed based on the given condition.

Approval Matrix Decision Table

An Arson type incident is reported. An action officer with the Arson incident type assignment is given the task of arranging for the city fire department to put out the fire and investigate the cause.

You can modify the existing ruleset, conditions, or actions. Take caution before modifying a condition or action, it can require source code changes. Incident processing fails if this ruleset is deleted. To modify the ruleset, conditions, or actions, see "Editing Rules in an Oracle Business Rules Dictionary at Run Time," in Oracle Fusion Middleware User's Guide for Oracle Business Rules.