Service classes denote the airlines cabin service. Oracle Travel Request Management ships with seeded values for service class options. The seeded values are:

- Economy
- Economy Plus
- Business
- First
- None

Some airlines have an additional cabin class between economy and business. Your organization may permit employees to travel in this service class, thus you must add an additional class. Service class options are used as Business Activity Monitoring (BAM) indicators. The First class service option should not be removed unless you also update the BAM indicators.

In this topic, you will modify service class options.