Employees and managers receive an email notification when a travel request is submitted and dispositioned. The email notification a manager receives is actionable. Actionable emails enable a manager to disposition a travel request without logging in to Oracle TRM. A reminder email notification is sent if a manager does not disposition a request in a timely fashion.

The following scenario illustrates the email notification lifecycle using TRM at Oracle.

Scenario: Jcooper submits a travel request requiring three management level approvals. The approvers in sequence are Jstein, Wfaulk, and Cdickens. Wfaulk delays approving the travel request and an email notification is sent.

1. Jcooper submits a request.

1a. Jcooper receives an email notification that the request is assigned to his manager Jstein.

1b. Approver Jstein receives an actionable email that the request is assigned to him. He can approve, request a change, or reject the request from either a web or mobile email client. Requests for change or rejections require comments to be added.

2. JStein approves the request by clicking Approve.

2a. A new email is created when Jstein clicks Approve, then clicks Send.

2b. Jcooper receives an email notification (1a) that the request is assigned to the next approver Wfaulk.

2c. Wfaulk receives an actionable email (1b) that the request is assigned to him.

3. Wfaulk does not respond to the email. After five days, a reminder notification email is triggered and sent to Wfaulk.

3a. Jcooper receives an email notification (1a) that the request is assigned to the next approver Wfaulk.

3b. Wfaulk receives an actionable email (1b) that the request is assigned to him.

4. Finally Wfaulk approves the request.

4a. Jcooper receives an email notification (1a) that the request is assigned to the next approver Cdickens.

4b. Cdickens receives an actionable email (1b) that the request is assigned to him.

5. Cdickens can approve, request a change, or reject the request. Note: any approver can perform any of these three actions.

5a. If approved, Jcooper receives an email notification that his request is approved by the final approver in the hierarchy.

5b. If rejected, Jcooper receives an email notification that his request is rejected. Jcooper receives a rejection email notification when any approver rejects his request.

6. If Cdickens needs Jcooper to change the travel dates or revise the request in some way, he can request a change. If Cdickens neglects to enter comments into the email, Oracle Human Workflow submits a response to Cdickens saying the action was in error due to no comments.

6a. Cdickens resubmits the request from the first email with comments, or goes to Oracle BPM Worklist to respond.

6b. Jcooper receives an email notification to revise the request and a task appears in his Oracle BPM Worklist.