You must accept the OTN Standard License Agreement to download these samples.
Download and unzip InsightDemoUserCreation.zip and follow the steps oulined in chapter "Set up Insight demo users" of the Oracle Real-Time Integration Business Insight 184.108.40.206.0 Quick Start Guide to set up demo personas in your Insight environment.
This tutorial shows how to use the Oracle Real-Time Integration Business Insight Event REST API to publish business metrics from heterogeneous environments in addition to monitoring SOA Suite applications. The Event REST API is available with the Integration Analytics Cloud component of Oracle SOA Cloud Service.
The help desk service company AstraTeq has created a new solution for its customers. Their proprietary help desk application has been implemented using Oracle SOA Suite, including Oracle Service Bus, and integrates AstraTeq’s consumer mobile application, Oracle E-Business Suite and Oracle RightNow Cloud Service (which is part of Oracle Service Cloud). A key goal in creating the new help desk application was to improve operational efficiency, avoid integration hot spots and minimize escalations.
Rather than writing a custom set of dashboards to track business performance when the new application goes live, AstraTeq has decided to implement Oracle Real-Time Integration Business Insight due to the pre-configured dashboards and bundled reports. The business directors also are interested in establishing real time metrics to track paid support programs, measure resolution velocity and technician performance, identify high-maintenance products and surface regional support hotspots.
The Oracle Real-Time Integration Business Insight Tutorial Series provides detailed step by step instructions to set up the AstraTeq SOA Suite application environment and create a Real-Time Integration Business Insight model and dashboards from the ground up for release 220.127.116.11.0.
The tutorial series consists of
The AstraTeq Help Desk Tutorial document provides instructions for the AstraTeq Help Desk tutorial for release 18.104.22.168.0.
Before starting the tutorial, accept the license agreement and download the AstraTeqHelpDeskTutorial.zip, unzip in a folder of your choice and follow one of the methods below to setup your environment:
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