Open Source Components


Oracle Service Cloud makes extensive use of open source technologies across our infrastructure. We've supported over 2.9 billion customer interactions with 99.5% reliability with this infrastructure, making the service one of the leading examples of enterprise-class open source implementation. We are also active participants in the open source community, helping facilitate the ongoing evolution of these technologies for everyone's benefit.

We use the nomenclature of the OpenSource Initiative for license naming.

Please see opensource.org/licenses for License Templates.

The following is a directory of the Open Source Software used in Oracle Service Cloud, organized by version.
The latest version of Oracle Service Cloud is the 18D (November 2018) release.

The following are the inventories of open source components used in each release.

 Oracle Service Cloud Single Version Services
 Oracle Service Cloud 18D (November 2018)
 Oracle Service Cloud 18C (August 2018)
 Oracle Service Cloud 18B (May 2018)
 Oracle Service Cloud 18A (February 2018)
 Oracle Service Cloud 17D (November 2017)
 Oracle Service Cloud August 2017
 Oracle Service Cloud May 2017
 Oracle Service Cloud February 2017
 Oracle Service Cloud November 2016
 Oracle Service Cloud August 2016
 Oracle Service Cloud May 2016
 Oracle Service Cloud February 2016
 Oracle Service Cloud November 2015
 Oracle Service Cloud August 2015
 Oracle Service Cloud May 2015
 Oracle Service Cloud February 2015
 Oracle Service Cloud November 2014
 Oracle Service Cloud August 2014
 Oracle Service Cloud May 2014
 Oracle Service Cloud February 2014
 Oracle Service Cloud November 2013
 Oracle Service Cloud August 2013
 Oracle Service Cloud May 2013
 Oracle Service Cloud February 2013
 Oracle Service Cloud November 2012
 Oracle Service Cloud August 2012
 Oracle Service Cloud May 2012
 RightNow CX February 2012
 RightNow CX November 2011
 RightNow CX August 2011
 RightNow CX May 2011
 RightNow CX February 2011
 RightNow CX November 2010
 RightNow CX August 2010
 RightNow CX May 2010
 RightNow CX February 2010
 RightNow 9.x