An ActiveX control must be installed on the end-user system to enable the SmartHelp for Internet Explorer. A key feature of ActiveX controls is their simple "download and execute" deployment model.
Users can install SmartHelp by accessing the following page from Internet Explorer:
http://<server>/<content_directory>/smarthelpsetup.html
In Windows Operating systems at least Power User or higher (Administrator) privileges are necessary for installation. System administrators may need to modify permissions for users or applicable groups. It is recommended that URL for SmartHelp is part of a Internet Explorer security zone that is equivalent to either Low or Medium-low pre-defined settings.