Constituent Services—Government CX

Deliver new digital services to adapt faster and improve your end-to-end mission performance. Oracle helps governments at all levels boost efficiency, turn data into intelligence, and deliver breakthrough customer experiences at scale using a secure cloud platform and productized applications built from decades of experience working in the public sector.

See how Oracle’s helping governments deliver emergency aid.

See how governments around the world have improved their constituent services

The City of Albuquerque delivers top-notch digital experiences to its residents with Oracle CX
The City of Los Angeles delivers rapid relief to families in need using Civic Assist
New York State builds rapid-response contact center to share COVID-19 information statewide
Turning Point accelerates patient access to addiction and mental illness treatments with Oracle CX
Buenos Aires improves safety with Oracle Service

Deliver consistent, equitable government service every time

Digitize government services to empower residents

Modernize citizen engagements by deploying digital self-service tools that include intelligent advice wizards, citizen portals, chatbots, and more.

Explore digital government service

Improve social outcomes with predictive and proactive case management

Empower social workers to deliver the best outcomes. Use an advanced, multiorganizational case management platform that improves access to care and enables complete service delivery, from interactive, tailored advice to sophisticated eligibility checks to detailed case assessments and case planning by case workers.

Explore child welfare solutions

Target communications and outreach to maximize access and equity

Raise awareness of government services and programs through proactive outreach on each citizen’s channel of choice. Personalize communications at scale to keep constituents informed, educated, and engaged.

Explore proactive government outreach

Accelerate government benefits delivery end-to-end

Get aid into the right hands efficiently and securely, with minimal delays and enhanced fraud prevention. Connect the entire application process for government assistance programs, from advice and eligibility to payment, in an intuitive front end that promotes inclusion.

Explore end-to-end government benefits delivery

Streamline permitting and licensing to keep your community growing

Keep projects moving and your business community thriving, safely and effectively. Guide members of the public through your permitting and licensing processes using online systems that accelerate approvals and eliminate bottlenecks.

Explore streamlined permitting and licensing

“Oracle Service will assist us in reaching individuals who require our assistance or guidance much more quickly.”

Ali Mehmet

Head of Applications, Turning Point

New York State builds rapid contact center solution in four days

Daniel Keene, General Manager, State and Local Public Sector, Oracle

When the coronavirus hit New York hard in March 2020, state leaders realized citizen services needed a way to quickly add new call center agents and divert calls to self-service. With information changing every day, it was critical for agents and self-service channels to offer accurate real-time information related to COVID-19. Learn how New York State scaled their team in four days.

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Find resources and more

Cloud readiness

Get up to speed on the latest Oracle CX product releases, specifically focused on government and public sector. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.

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Documentation library

Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX, ERP, and other cloud applications. You'll find all of these resources and more in the Oracle Help Center.

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Cloud Customer Connect

Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members can provide feedback directly to Oracle development.

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