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Empower contact center agents with Oracle Internet of Things (IoT) Service Monitoring for Connected Assets Cloud, and get information and tools to enable immediate issue resolution.
Enable proactive customer service without requiring customers to initiate service requests.
Complement existing support channels by introducing the new Internet of Things (IoT) service channel for differentiated experience.
Provide field service workers with information they need to resolve issues on the first visit, thus reducing truck rolls.
Create visual patterns and line-of-business, user-friendly interfaces for advanced analytics aggregation.
Norio Yamaguchi says that SoftBank's implementations happen at incredible speeds with great performance with the Oracle IoT Cloud platform.
Concentrix got a head start when it picked Oracle IoT and CX Clouds to deliver a better connected car experience to consumers.
Ephlux made their customer experience connected and proactive with Oracle Process Cloud, Mobile Cloud, and IoT Cloud. Oracle's complete ecosystem allows the customer able to realize the value of the Internet of Things faster.
Scott Rogers, Technical Director at Noble Plastics, explains how Oracle's IoT Cloud allows them to be more competitive and to better serve their customers.