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Red Hat Enterprise Linux OS FAQ

Partnership

Is Oracle a Red Hat Certified Cloud and Service Provider (CCSP) partner?

Yes. Oracle is a Red Hat CCSP partner that provides cloud services for customers to deploy Red Hat Enterprise Linux. In addition, Oracle and Red Hat collaborate to support mutual customers on Oracle Cloud Infrastructure (OCI), consistent with what Red Hat customers expect from any of the company’s CCSP partners.

Licensing and billing

Can customers bring their own subscription through Red Hat’s BYOS program?

Yes. Customers should use the Red Hat Cloud Access Program to leverage their Red Hat Enterprise Linux licenses.

Can customers move an on premises Red Hat Enterprise Linux license to OCI?

Customers can use the Red Hat Cloud Access Program to move licenses between on-premises and cloud vendors. For further questions, customers should engage their Red Hat sales team for assistance.

Can customers license Red Hat Enterprise Linux via an on-demand subscription through OCI?

Licensing is currently through Red Hat. Availability of on-demand licensing through OCI is being considered.

Is Red Hat Enterprise Linux available in Oracle Cloud Marketplace?

Licensing is currently through Red Hat. Availability of Red Hat Enterprise Linux via Oracle Cloud Marketplace is being considered.

Can customers move Red Hat Enterprise Linux licenses from other clouds to OCI?

Customers can use the Red Hat Cloud Access Program to move licenses between on-premises and cloud vendors. For further questions, customers should engage their Red Hat sales team for assistance.

Can customers be billed for Red Hat Enterprise Linux licenses via OCI?

Licensing and payment for Red Hat Enterprise Linux is currently through Red Hat.

Can customers pay for Red Hat Enterprise Linux licenses with Oracle Universal Credits?

Licensing and payment for Red Hat Enterprise Linux is currently through Red Hat.

Does Oracle Support Rewards work with Red Hat Enterprise Linux licensing?

Oracle Support Rewards only considers services purchased directly from Oracle. Oracle Support Rewards will be applied to the underlying infrastructure (for example, compute or storage) leveraged by OCI Compute when running Red Hat Enterprise Linux but not to the Red Hat Enterprise Linux license.

Do license prices include tax?

Licensing is through Red Hat. Red Hat’s licensing contract determines the treatment of tax.

Can customers switch between Red Hat’s BYOS program and on-demand licensing?

Licensing is currently through Red Hat. On-demand licensing via OCI is currently not available.

Versions

What versions of Red Hat Enterprise Linux does OCI Compute support?

Red Hat Enterprise Linux 7, 8, and 9 are supported. Note that Red Hat Enterprise Linux 6 has reached end of maintenance and isn’t available.

The specific versions and shapes that have been certified through Red Hat are

  • Red Hat Enterprise Linux 7.9 and later (VM.Standard3.Flex)
  • Red Hat Enterprise Linux 8.7 and later (VM.Standard3.Flex, VM.Standard.E4.Flex, and VM.Standard.A1.Flex)
  • Red Hat Enterprise Linux 9.1 and later (VM.Standard3.Flex, VM.Standard.E4.Flex, and VM.Standard.A1.Flex)

Is Red Hat Enterprise Linux running on OCI the official distribution from Red Hat?

Yes. Red Hat distributes the operating system. It’s their official edition.

Support

Whom do customers contact for support with Red Hat Enterprise Linux running on OCI Compute?

Customers may contact either Red Hat Support or Oracle Support. Support for Red Hat Enterprise Linux is provided by both Red Hat, based on the customer support contract with Red Hat, and Oracle, included with consuming certified compute resources on OCI. As needed, Red Hat Support and Oracle Support will collaborate on behalf of the customer.

Can customers contact Red Hat directly for support with Red Hat Enterprise Linux running on OCI Compute?

Customers may contact either Red Hat Support or Oracle Support. Support for Red Hat Enterprise Linux is provided by both Red Hat, based on the customer support contract with Red Hat, and Oracle, included with consuming certified compute resources on OCI. As needed, Red Hat Support and Oracle Support will collaborate on behalf of the customer.

Can customers contact Oracle directly for support with Red Hat Enterprise Linux running on OCI Compute?

Customers may contact either Red Hat Support or Oracle Support. Support for Red Hat Enterprise Linux is provided by both Red Hat, based on the customer support contract with Red Hat, and Oracle, included with consuming certified compute resources on OCI. As needed, Red Hat Support and Oracle Support will collaborate on behalf of the customer.

Must customers purchase support for Red Hat Enterprise Linux?

Customers must have a valid subscription for Red Hat Enterprise Linux, which will include support.

Can customers purchase support for Red Hat Enterprise Linux from Red Hat?

Yes. Support is included with Red Hat Enterprise Linux Standard and Premium subscriptions. Oracle Support provides support for the infrastructure automatically through the use of OCI Compute.

Can customers purchase support for Red Hat Enterprise Linux from Oracle?

Support for Red Hat Enterprise Linux is provided by Red Hat. Oracle Support provides support for the infrastructure.

Deployment

How do customers deploy Red Hat Enterprise Linux running on OCI?

Consult the blog post “RHEL runs on OCI supported by Oracle and Red Hat.”

What shapes in OCI support Red Hat Enterprise Linux?

The specific versions and shapes that have been certified through Red Hat are

  • Red Hat Enterprise Linux 7.9 and later (VM.Standard3.Flex)
  • Red Hat Enterprise Linux 8.7 and later (VM.Standard3.Flex, VM.Standard.E4.Flex, and VM.Standard.A1.Flex)
  • Red Hat Enterprise Linux 9.1 and later (VM.Standard3.Flex, VM.Standard.E4.Flex, and VM.Standard.A1.Flex)

Additional shapes are a high priority use case for Oracle and Red Hat.

Will Red Hat Enterprise Linux be supported in OCI Dedicated Region?

Yes. Red Hat Enterprise Linux running on OCI Compute will be supported in OCI Dedicated Region for the certified configurations.

Operations

How do customers update OCI Compute running Red Hat Enterprise Linux?

Customers use the same process with any standard Red Hat Enterprise Linux distribution to update the operating systems.

How will customers know that updates are available for Red Hat Enterprise Linux?

Customers can subscribe to notifications through their Red Hat accounts for Red Hat Enterprise Linux updates.

Is Red Hat Enterprise Linux running on OCI Compute configured to download updates from Oracle or Red Hat?

Red Hat Enterprise Linux is configured to pull updates from Red Hat official repositories, which are maintained by Red Hat.

Partners

Can partners (system integrators, service providers, ISVs, etc.) purchase Red Hat Enterprise Linux for use on OCI?

Yes. Partners can purchase subscriptions in the same manner as they do today through the Red Hat Cloud Access Program.

Can partners provide services on top of Red Hat Enterprise Linux running on OCI Compute?

Yes. Partners can use Red Hat Enterprise Linux today just as they do in other environments.

Can partners use Red Hat Enterprise Linux licenses purchased by end users/customers?

Customers should consult their Red Hat sales team for acceptable use of their Red Hat Enterprise Linux licenses.