Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Guided Learning 20D

Product Description:

Oracle Guided Learning (OGL) is a digital adoption solution that delivers in-application guidance and learning content to help users to:

Understand business processes
Recognize and follow changes to those processes
Review policy guidelines
Accurately complete transactions in conformance with business requirements

Date:

11-Nov-2020

Archive Note:

This VPAT applies to only version 20D. It does not apply to any versions of Oracle Guided Learning after this. This VPAT has been superseded by Oracle Guided Learning 20D.1.

Contact Information:

accessible_ww@oracle.com

Notes:

This ACR does not include documentation.

Users can navigate within OGL, transition between OGL and the host application, and access all relevant functionality using only the keyboard. Assistive technology is not required to use keyboard-only navigation. When a guide is running and a tip appears, the focus will be placed on the tip and then the Tab key may be used to navigate within the tip. Tabbing accesses the OGL Launcher as the last item on a page’s Tab order. Using the keyboard shortcut below to open and close the Help Panel is a quicker method to access OGL.

Keyboard shortcuts enable user interface actions without a mouse. Following is a list of shortcuts available for OGL and their function:

Alt+Crtl+H

Open and close the Help Panel. The Help Panel will open with focus on the Search bar. The tab button can then be used to navigate within the panel.

Alt+H

Toggle the focus from the tip on screen to the element to which it is associated. The same shortcut is used for toggling focus on the Feedback modal.

Alt+S

This shortcut puts a user in “Smart Tip Mode”, which will allow them to use the arrow keys to navigate thru any smart tips that exist on the page.

Esc Key

If the focus is on the Help Panel, the Esc button will close the Help Panel and return focus to the host application. If the focus is on a tip, the Esc button will close the tip AND close the guide.

Dependent Products

This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Chrome Extension for Oracle Guided Learning 1.0

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.1	Level A - Yes Level AA - Yes Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Partially Supports	The product was tested for: Images that convey information have meaningful alternative text using ALT Images that are decorative are marked up using ALT=”” or CSS background images Titles for Objects and Applets are provided Controls have an associated name Non-text characters are not used or have meaningful alternative text Bug 32098414 Task List Widget focus - The Task List modal needs a keyboard shortcut. When launched, focus is not on it. Bug 32098422 Wrong name for Task List Launcher - The name for the Task List Launcher needs to be Task List Launch Widget, not "Launch Widget" Bug 32098436 "Next" button needs to have dynamic naming - The "Next" button can be changed to "Done" or whatever the customer wants. The Name given in the html needs to reflect that. Bug 32098441 - Feedback panel access - The feedback panel is not active when it appears. No path available to get into it
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.4 Captions (Live) (Level AA)	Not Applicable	The product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)	Not Applicable	The product has no multimedia.
1.3.1 Info and Relationships (Level A)	Supports	The product was tested for: User interface component labels are associated with the fields they are labeling Headings are encoded with HTML heading tags List markup is used for marking up lists
1.3.2 Meaningful Sequence(Level A)	Partially Supports	The product was tested for: The sequence of elements in the DOM matches a logical reading sequence Bug 32098459 Tip tab sequence not correct - Tip tab sequence is "x", "Back", "Next" when it should be "Next", "Back", "x" The close, "x" should always be last
1.3.3 Sensory Characteristics(Level A)	Supports	The product was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
1.3.4 Orientation (Level AA)	Supports	The product was tested for: Text is displayed in both device orientations without loss of functionality or visibility of the text.
1.3.5 Identify Input Purpose (Level AA)	Not Applicable	There are no text fields that collect information about the user.
1.4.1 Use of Color(Level A)	Not Applicable	Information is not conveyed using color
1.4.2 Audio Control(Level A)	Not Applicable	The product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)	Partially Supports	The product was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 Other text and images of text have a contrast ratio of at least 4.5:1 Bug 32098467 Feedback panel contrast ratios - Contrast ratio is no at least 3:1 for the skip and submit buttons
1.4.4 Resize text(Level AA)	Supports	The product was tested for: Text can be resized up to 200% without loss of content or functionality
1.4.5 Images of Text(Level AA)	Not Applicable	Images of text are not used
1.4.10 Reflow (Level AA)	Supports	The product was tested for: Text information reflows so that only one direction of scrolling is required while at 400% zoom.
1.4.11 Non-text Contrast (Level AA)	Supports	The product was tested for: Non-text items have a contrast ratio of at least 3:1
1.4.12 Text Spacing (Level AA)	Supports	The product was tested for: When the following attributes and no others are modified there is no loss in functionality or content: Line height (line spacing) to 1.5 times the font size Spacing following paragraphs to 2 times the font size Letter spacing (tracking) to at 0.12 times the font size Word spacing to 0.16 times the font size
1.4.13 Content on Hover or Focus (Level AA)	Supports	The product was tested for: Dismissable -The content can be dismissed without moving the pointer or keyboard focus Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid.
2.1.1 Keyboard(Level A)	Partially Supports	The product was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes Proper operation of unique keystrokes and access keys, including those listed in the product documentation Bug 32098519 Smart Tips, Beacons and Hover Over Tips not accessible via keyboard - Smart Tips, Beacons and Hover Over Tips not accessible via keyboard
2.1.2 No Keyboard Trap (Level A)	Supports	The product was tested for: Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control
2.1.4 Character Key Shortcuts (Level A)	Partially Supports	The product was tested for: Single character keyboard shortcuts can be turned off. Single character keyboard shortcuts can be remapped. Bug 32098520 Shortcut Requirements - There is no ability to turn off shortcuts or to remap them
2.2.1 Timing Adjustable(Level A)	Not Applicable	Time limits are not used
2.2.2 Pause, Stop, Hide (Level A)	Partially Supports	The product was tested for: Moving, blinking, or scrolling information that is designed to last for more than five seconds can be paused Moving, blinking, or scrolling content that is pure decoration can be stopped or hidden Bug 32098579 Beacon has no pause function - If you mouse over the beacon, it will stop, but then the user has to deal with the opened tip. They need to be able to shut beacons off for the guide that they are in and convert them, essentially, to smart tips so that they are not flashing.
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	The product was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)	Not Applicable	OGL is a series of tips to help the user contextually based on what is on the Web page, there are no "blocks of content that are repeated on multiple Web pages" within the OGL tool.
2.4.2 Page Titled(Level A)	Not Applicable	OGL is a tool that sits on top of a Web site, and as such has no "pages" or "documents" of its own to label.
2.4.3 Focus Order(Level A)	Partially Supports	The product was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence Bug 32098459 Tip tab sequence not correct - Tip tab sequence is "x", "Back", "Next" when it should be "Next", "Back", "x" The close, "x" should always be last
2.4.4 Link Purpose (In Context)(Level A)	Supports	The product was tested for: The text of links and their surrounding paragraph, list, or table cell (with marked up table headers), is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)	Not Applicable	OGL is a tool that sits on top of a Web site, and as such has no "pages" of its own, only tips that are presented contextually based on what is presented to the user on the screen.
2.4.6 Headings and Labels(Level AA)	Supports	The product was tested for: Headers describe the topic or purpose of the content below them Labels describe the purpose of the associated field
2.4.7 Focus Visible(Level AA)	Supports	The product was tested for: Visual indication of the location of the focus
2.5.1 Pointer Gestures (Level A)	Not Applicable	OGL does not use multipoint or path-based gestures for operation.
2.5.2 Pointer Cancellation (Level A)	Supports	The product was tested for: When an operation uses a single pointer, the down-event of the pointer is not used to execute any part of the function
2.5.3 Label in Name (Level A)	Supports	The product has been tested for: User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually.
2.5.4 Motion Actuation (Level A)	Not Applicable	Device motion or user motion are not used in OGL.
3.1.1 Language of Page(Level A)	Partially Supports	The product was tested for: Properly set lang attribute for each page Bug 32098725 lang needs to be set - Lang needs to be set so when, for example, French is the selected language in the Help Panel, the screen reader knows to interpret the text with French pronunciation.
3.1.2 Language of Parts(Level AA)	Partially Supports	The product was tested for: Proper use of lang attribute for text passages that are in a different language than that of the page Bug 32098725 lang needs to be set - Lang needs to be set so when, for example, French is the selected language in the Help Panel, the screen reader knows to interpret the text with French pronunciation
3.2.1 On Focus(Level A)	Supports	The product was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)	Partially Supports	The product was tested for: Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window Bug 32098745 New window launched from Help Panel without warning - If search result in Help Panel brings up a guide that launches on different page, user is not alerted that they will be transported to a new page.
3.2.3 Consistent Navigation(Level AA)	Not Applicable	OGL is a tool that sits on top of a Web site, and as such has no "pages" of its own, only tips that are presented contextually based on what is presented to the user on the screen.
3.2.4 Consistent Identification(Level AA)	Partially Supports	The product was tested for: Images and controls are used and identified consistently throughout the product Bug 32108141 Task List and Help Panel guide launching elements not labeled the same - The 'buttons' that launch guides from the Task List and Help Panel are not identified consistently
3.3.1 Error Identification(Level A)	Not Applicable	There is no such error detection in OGL.
3.3.2 Labels or Instructions (Level A)	Partially Supports	The product was tested for: Labels or instructions are provided when the product requires user input Bug 32098759 Feedback panel lacks instructions - Neither the rating nor the comments fields in Feedback Panel provide Labels or instructions on required user input.
3.3.3 Error Suggestion (Level AA)	Not Applicable	There is no such error detection in OGL.
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Not Applicable	OGL does not cause legal commitments or financial transactions for the user to occur, modify or delete user-controllable data in data storage systems, or submit user test responses,
4.1.1 Parsing(Level A)	Supports	The product was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs
4.1.2 Name, Role, Value (Level A)	Supports	The product was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.
4.1.3 Status Messages (Level AA)	Supports	The product was tested for: There are no status messages.

2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Not Applicable	The product is designed to be isolated from the underlying platform.
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Not Applicable	The product is designed to be isolated from the underlying platform.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	The product has no multimedia.
503.4.2 Audio Description Controls	Not Applicable	The product has no multimedia.
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Not Applicable	The product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	The product is not an authoring tool.
504.2.2 PDF Export	Not Applicable	The product is not an authoring tool.
504.3 Prompts	Not Applicable	The product is not an authoring tool.
504.4 Templates	Not Applicable	The product is not an authoring tool.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Supports	The product documentation describes: Accessibility modes, either at installation or runtime Special keystrokes needed to operate controls Workarounds
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Support documentation is available in digital format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.