Collect digital behaviors in real time, apply intelligence to that data, and offer recommended actions to enhance the digital customer experience—at the exact right moment. Oracle Infinity Behavioral Intelligence optimizes a customer’s digital journey in real time, making their online experience highly relevant and personalized.
See what Oracle Infinity Behavioral Intelligence can do for you.
Stream your online behavioral data into one, unified location. Remove any silos around your data, apply intelligence to it, and use it to positively impact each stage of the customer journey.
Set up your Oracle Cloud CX tag so data can flow into Infinity Behavioral Intelligence. This new tag works across various Oracle Cloud CX applications, so you can set up your site once, and then need fewer tags running to have a complete digital picture across applications.
Stream data while a person is still visiting your digital property. Infinity Behavioral Intelligence observes sessions while they’re happening in real time.
Gain an individual-level view of each customer’s online behavior across all of their digital channels.
Use the new, intelligent decision-making capabilities in Oracle Infinity Behavioral Intelligence to see what recommended actions could be taken with customers.
Gain insight into past, current, and anticipated customer behaviors as part of their journey. Utilize flexible reporting options around all of the data related to what actions a customer took and who they are.
Apply probability scores to predict the likelihood customers will reach a specific objective or conversion event. Take advantage of built-in, real-time decision making with intelligence applied to past customer behaviors.
Get your nontechnical and technical users up and running quickly. Oracle Infinity makes it easy to understand what capabilities are available and how to take advantage of them.
Use online behavioral data and the intelligent recommendations provided by Oracle Infinity Behavioral Intelligence to take real-time actions that result in better customer experiences (CX).
Specify what steps should occur when certain trigger conditions are met.
Leverage in-session behavior to provide content personalized for each customer. Improve CX and outcomes across all channels and areas of your business.
Configure, deploy, and inject real-time recommendations tailored for each customer based on machine learning algorithms.
Take advantage of user-friendly, intuitive connectors into Oracle Responsys Campaign Management and Oracle Eloqua Marketing Automation, as well as webhook and SFTP connectors for integrations with third-party systems.
Harness customer behaviors as they happen and use them to optimize customer experience.
Increase engagement and loyalty by providing the content, offers, and promotions that resonate best with each visitor, customer, or prospect.
Use a system that will grow with you. Built on an innovative, big data platform, Oracle Infinity is a digital intelligence solution that offers unparalleled data collection and accessibility.
Gather data about each customer at an individual level to better understand behaviors and deliver more personalized experiences.
Take advantage of built-in integrations, customizable APIs, and data streaming to easily embed rich behavioral data into your marketing ecosystem.
Accurately and efficiently collecting, processing, storing, and analyzing billions of digital interaction data points—in real time—requires a robust and scalable system that’s easy to set up and use. Swift and accurate analysis of the data provides the insight needed to create and deliver the most relevant content to a specific customer.Read the complete post
Get up to speed on the latest releases of Oracle Infinity Behavioral Intelligence and ensure that your upgrade is successful. Review the latest features, including the innovations, capability overviews, business benefits, setup considerations, and usage tips.
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