Accelerate the design, delivery, and lifecycle management of 5G, fiber, and digital services. Dynamically manage virtualized and software-driven networks with an open, multidomain service and network orchestration solution.
Optimize back-office operations for 5G
Deploy an open, multidomain network and service orchestration platform so you can rapidly design, launch, and manage the lifecycle of customer orders and services.Explore Oracle Service and Network Orchestration
Coordinate every aspect of delivering customer orders across inventory, activation, fulfillment, billing, and shipping systems with cloud native order and service management.Explore Oracle Order and Service Management
Dynamically manage service and network inventory with a unified view across inventory sources and service assurance integration.Explore Oracle Unified Inventory Management
Take advantage of our B/OSS expertise, assets, and accelerators to integrate, configure, and operate your on-premises and cloud applications.Explore Oracle Communications Consulting
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The back office, consisting of the operational support systems (OSS) and the associated processes, is a critical link between the front office customer-facing business systems and the network. In preparation for the 5G era, CSPs need a two-pronged approach to achieve a fit-for-purpose OSS. First, CSPs must execute a rationalization strategy to achieve a lean OSS estate by retiring the redundant tools accumulated over the years. Complementing the OSS rationalization strategy, CSPs must embrace modern cloud native software design and engineering principles, i.e., containers, microservices, and DevOps/CI/CD.Read the complete post
Cloud native order and service management improves service agility, increases efficiency and adaptability, and fuels innovation by moving to a service-based, IT-centric network.
The importance of the back office is often overlooked in the effort to transform the customer experience.
Open, agile solutions coupled with cultural change are keys to success.