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常見問題

Contactless journey touchpoints

Contactless Checkout

Express checkout, TV-remote checkout, and hotel- and third-party apps can make it easy for guests to pay and leave at their convenience without stopping at the front desk.


Scheduled checkout

PURPOSE: DISTANCING

Business case

Eliminate the need for an in-person checkout by allowing automatic contactless checkout at a specified time.

Available with:

OPERA CLOUD • OPERA 5

How OPERA can help:

The scheduled checkout feature in OPERA allows for a guest’s reservation status to be automatically changed to checked out at a specified time on the departure date.


Self-checkout

PURPOSE: CONTACTLESS

Business case

Eliminate the need for in-person checkout and allow guests to check out from their room, a kiosk, or by using their mobile device. Ideal for guests who do not have any additional charges on the day of checkout.

Available with:

OPERA CLOUD • OPERA 5 + PARTNER INTEGRATION: KIOSK/MOBILE

Extend it via integrations:

Through OPERA’s APIs, kiosk and mobile vendors can offer guests the ability to self-checkout from a kiosk or personal mobile device.

Other partners offer video checkout from the guest’s room. With video checkout, guests view their current charges on the in-room TV. If there are no errors or additional charges, guests can check out on the TV and leave the keys in the room.



Next: Post-stay