Travelers evaluate many choices when they decide where to stay. Attract them to your hotel and hospitality services with marketing campaigns that showcase an understanding of who they are and what they want. Gain loyalty and stay connected to your guest with hospitality marketing services from Oracle.
Hospitality companies are improving guest experiences with Oracle CX.
Build comprehensive guest profiles based on data from all touchpoints to deliver exceptional experiences that earn loyalty.Explore customer experience solutions
Identify, reward, and retain guests with programs that award points based on length of stay, number of stays, booking method, spend, and more.Explore customer loyalty solutions
Customize and elevate the entire guest journey by sharing guest data—including everything from bookings to onsite experiences—across marketing, sales, and back-office teams.Explore marketing solutions
Show guests you understand their preferences by personalizing your digital marketing across channels.Explore campaign management solutions
“With Oracle Real-Time Decisions, we’ve achieved a new level of sophistication in personalizing shore excursions to our guests and improved our overall ability to operationalize valuable big data.”
Director, Software Applications, Holland America Line N.V.
Utilize data to truly understand and discover what drives prospects and guests to engage with Contextual Intelligence.Explore advertising solutions
Help guests discover the services and amenities that matter most to them, enhancing the guest booking experience across all brand touchpoints.Explore commerce solutions
Enable guests to have their questions answered and issues resolved quickly, in the channel that best suits their preferences and needs.Explore customer service solutions
Manon Campbell, Senior Director Solutions Engineering, Oracle
Data’s influence on the hospitality industry is nothing new. But hoteliers still are grappling with the concept of big data, referring to the large volume of data that inundates business on a day-to-day basis. After all, it’s not the amount of data that’s important; it’s what you do with it that matters.
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