Opower gives your utility over 100 brilliant ways to stand out
Yep. No lie. 100. We’ve introduced 100+ iterations and innovations to help you deliver a stellar experience to every single one of your utility’s customers, whether her chosen channel is web, app, paper or even a voice assistant. And we’re still evolving—every single day.
We’ve got the data, the details and the UX team to help your utility align a 20/20 vision with a 2020 reality.
Get efficiency results. Deliver on new customer-centric (or customer obsessed) strategy. Prep for more DER on your grid. How? With the Opower platform:
What your utility gets right out of the Opower box
| Opower Feature | Opower Benefit |
| Moments that matter, amplified | With an email open rate double the industry average and an average boost of customer time on your website of 25%, Opower ups your utility’s game with smart advice easily translated across web and mobile, bringing the right insight at the right time to get the right result. |
| Projects and programs, up-scaled | With adaptive, intelligent recommendations and dynamic marketing embedded throughout, Opower helps you lead your customers to action, creating a 30% jump in demand-side management (DSM) program participation, a 60% percent leap in marketplace activity and even rate adoption rates soaring up to 40x the average. |
| Customer relationships, transformed | With personalized moments that matter and insightful web, mobile, and CSR tools, Opower helps your customers understand and gain control over their energy. And you get a 5-8% lift in customer satisfaction and a 13% increase in customer trust, too. |
| DSM targets, surpassed | With the Opower platform, you will easily meet your energy efficiency and demand reduction goals. And we can prove that to you: our results have been verified over and over and over—at more than 100 utilities around the world. |
| Service costs, reduced | With all the Opower options, both your customers and your people have intelligent energy insights at their fingertips, reducing your overall call volume up to 13%, cutting your average handle time, and helping move habitual callers into digital self-service with ease. |
| Customer homes, connected | With an eye on modernizing that customer experience, Opower makes digital assistants and device control programs effective at scale, smoothing the transition to that digital, customer-centric grid of the future and helping you deliver on your clean energy goals. |
The Opower evolution (paper to digital to digital assistants)
How Opower products and solutions can support your utility’s goals
| Opower Feature | Opower Benefit |
| Oracle Utilities Opower Energy Efficiency Cloud Service | Create personalized, dynamic experiences that elevate customer satisfaction and boost program participation. |
| Oracle Utilities Opower Digital Self Service | Build world-class web and mobile experiences for your customers that create action. |
| Oracle Utilities Opower Customer Service Interface | Equip your customer service representatives (CSRs) with the personalized insights they need to have satisfying customer conversations. |
| Oracle Utilities Opower Peak Management | Drill deeper into behavioral demand response to motivate customers to save energy during those times of peak demand. |
| Oracle Utilities Opower Proactive Alerts | Breathe new life into your oldest customer touchpoints and empower your customers at the most critical moments in the billing lifecycle. |
| Oracle Utilities Opower Behavioral Load Shaping | Guide customers through the details of time-of-use plans and help them understand their bills better. |
| Oracle Utilities Opower Distributed Energy Resources (DER) Customer Engagement | Become trusted energy advisors to customers invested in the growing and complex arena of distributed energy resources (DERs). |