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Evolve Customer Experiences
Don’t just optimize your customer experience. Evolve it. Learn more about hyperconnectivity, smart intelligence and secure systems. Make your data work harder to drive business growth.
Industries
Make Your Data Work Harder—Drive Business Growth
Don’t just collect data, deliver an experience.
Data is at the heart of every business, and understanding how to utilize it will transform the way you connect with your customers. Real time reporting and better data management will free you up to concentrate on innovation, inspiration, and growth, so take control of it.
Discover how to make customer experiences better by not just managing but harnessing your data.
Experience Economy Library
Personalizing the Experience
See how Oracle customers are taking control of their data by revolutionising their systems with unique experiences.
The Complete Report
See how those embracing the trend of disruptive innovation are experiencing growth, increasing revenue, and driving loyalty.
Connect Your Data
Understand how connecting data can deliver personalised customer experiences and help you stand out against competitors.
See customer experience solutions working in real world scenarios.
The Future of CX Data
CX Success
Oracle CX: Helping Mack Trucks Sell More Trucks
Mack Trucks
Vice President of Marketing John Walsh explains how Mack Trucks is using the data Oracle CX provides to improve sales with more targeted marketing.
Juniper Networks Makes the Complex Simple with Oracle CPQ Cloud
Juniper Networks
Juniper Networks recently added Oracle CPQ Cloud to their Oracle Eloqua, Oracle Maxymiser, and Oracle BlueKai instances.
Toyota Transforms Community Transportation Using Oracle Cloud
Toyota
See how Toyota is transforming the future of community transportation with Oracle Cloud.
Yamaha Motors Creates New Experiences for a New Generation
Yamaha Motors
Yamaha's philosophy of Kando manifests in their quest to provide memorable experiences to their customers.
Learn How Kenya Revenue Authority Improves Compliance and Boosts Revenue
Kenya Revenue Authority
Learn how Kenya Revenue Authority partnered with Oracle to roll out a new taxpayer support platform.
Explore Oracle CX
Connected Data
Connected Intelligence
Connected Experiences
Today’s customers demand new experiences driven by personalized channels and choices. Each customer journey is unique, but you need to ensure each experience is seamless and personalized. Leverage best-of-breed CX solutions by channel or bring them together into a connected engagement through data, behavioral intelligence, and experiences across all lines of business.
Oracle CX for Marketing
Learn why more marketers trust Oracle to deliver exceptional results.
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Marketing Automation
- Oracle Eloqua
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Cross-Channel Orchestration
- Oracle Responsys
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Testing and Personalization
- Oracle Maxymiser
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Data Management and Analytics
- Oracle BlueKai
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Digital Analytics
- Oracle Infinity
Oracle CX for Commerce
Oracle Commerce offers everything retailers, brands, and B2B companies need to innovate and grow.
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B2C Commerce
- For brands and retailers
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B2B Commerce
- For B2B organizations
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Customer Loyalty
- Oracle Loyalty Cloud
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Configure, Price, and Quote
- Oracle Configure, Price, and Quote (CPQ) Cloud
Oracle CX for Sales
Go beyond sales automation with a comprehensive set of sales solutions and a connected CX platform.
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Unified Sales and Service
- Oracle Engagement Cloud
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Configure, Price and Quote
- Oracle CPQ Cloud
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Focused Solutions
- Sales Performance Management
- Partner Relationship Management
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Innovations
- Artificial Intelligence (AI)
Oracle CX for Service
Deliver connected experiences through organic channels, knowledge-driven interactions, and automation.
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Omnichannel Service
- Digital Customer Service
- Cross-Channel Contact Center
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Efficient Field Service
- Oracle Field Service
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On-Demand Knowledge
- Knowledge Management
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Personalized Service
- Policy Automation
Oracle CX Industry Solutions
Accelerate business transformation with solutions built specifically for your industry.
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Technology and Manufacturing
- High Technology
- Industrial Manufacturing
- Automotive
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Financial Services
- Corporate Banking
- Retail Banking
- Insurance
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Consumer Goods and Retail
- Consumer Goods
- Retail
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Communications and Hospitality
- Communications
- Hospitality
The Smarter CX Approach
Transform Your Business Faster and Easier
Simplify
Deploy State-of-the-Art Technologies
Innovate
Deliver Unforgettable Customer Experiences
Deliver
Simplify
Remove complexity to accelerate business transformation. Oracle CX Cloud is a complete solution that helps you simplify IT infrastructure and operations for efficiency, speed, and savings.
Innovate
Be the first to leverage technology innovation and provide state-of-the-art customer experiences. Oracle CX solutions include ready-to-go innovations—including AI, the Internet of Things (IoT), chatbots, and data solutions—that help you to accelerate the adoption of new channels, devices, data sources, and intelligence capabilities. Deploy these innovative solutions even faster with the prepackaged applications available through Oracle Cloud Marketplace.
Deliver
Deliver memorable experiences that always exceed expectations and capture lifelong devotion to your brand. With a streamlined IT infrastructure and innovation, you can deliver deeply personalized and contextual experiences to every customer, every time.
Build Your Business Around Your Customer
Explore how different industries and organizations are modernizing for the experience economy with these resources and case studies.
