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If businesses are to avoid disruption from technology businesses, they must transform their CX. Which steps can companies take to transform their Customer Experience capabilities?
Technology innovations have reshaped customer behavior and their relationships with brands. How can you deliver a better end-to-end experience by innovating in your sales, marketing and service functions?
Forrester notes that Oracle “delivers leading capabilities across the board in terms of depth and breadth,” as well as its well-defined user experience. Oracle received the highest scores in the current offering category, as well as the sales force automation and ecommerce criteria.