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This report explores why brands need to realign themselves with today's digital audience.
New report explores the changing role of human engagement in CX.
They’ve replaced their old, brittle eCommerce
platforms with agile, flexible SaaS solutions
in the cloud. Forrester surveys 250 eCommerce
execs to explore benchmarks and best practices.
Almost 9 out of 10 customers* stop doing business with an organisation after one bad experience. In today’s socially networked world, customers discuss buying experiences publicly and are happy to share how well—or how badly—brands serve them. To be successful, organisations must deliver consistent and personalised customer experiences across all channels, touch points, and interactions.
Welcome to the Oracle Customer Experience (CX) Cloud Suite, an award-winning set of integrated applications for Marketing, Sales, Commerce, and Service. The platform collects, analyses, and shares critical customer data in real time. You get the insight to give customers rich and rewarding experiences each time, every time.
*RightNow CEI Report
BP Group’s James Dodkins explains why today’s marketing and sales metrics are stuck in the steam age.
Don’t Let Metrics Get in the Way of a Great Customer Experience
Learn how the best brands build an emotional connection with their audience.
Why Your Customer Experience Needs a Change of Attitude
The work of better serving customers is never finished.
Let’s Stop Playing CX Whack-a-Mole
It’s time to build new levels of convenience into the mobile experience.
How to Win an Audience for Your App