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CX Features
Exceeding Customer
Expectations
There’s lots of talk about how Service does this, but before you can exceed customer expectations you need to know what they actually expect. Understanding what provokes consumer behaviours can help, check out the resources below to find out more.
A Little Less Conversation, a Little More Action
A Little Less Conversation, a Little More Action
Author: Michael Bornheim
Why an integrated data platform is the key to aligning marketing, sales and service.
Read nowUse the Force - Lessons in Marketing from Lucasfilm
Use the Force - Lessons in Marketing from Lucasfilm
Author: Daryn Mason
There are three key steps to successful marketing: planning, creating an experience, and knowing your audience.
Read nowAre Customers ever Truly Loyal?
Are Customers ever Truly Loyal?
Author: David Lopes
What customers say and what they actually do can be very different, which begs the question – what is customer loyalty?
Read moreSpecial. T by Nestle integrates Oracle Service Cloud
Special. T by Nestle integrates Oracle Service Cloud
Watch the video nowBecoming Digital - Are you Ready?
Becoming Digital - Are you Ready?
This research explores how digital transformation is being realised within today's customer-focused organisations.
Get the report now!Busting the Loyalty Myth
5 Rules for Social Customer Service
5 Rules for Social Customer Service
Author: Matt Bateson
Wherever you are on your social customers service journey here are 5 golden rules for success!
Read moreServe Your Customers Anywhere
Serve Your Customers Anywhere
How do you serve customers consistently in the multi-channel world? Here are some customer examples.
Read more