CX Features

CX Infowall

Exceeding Customer
Expectations

There’s lots of talk about how Service does this, but before you can exceed customer expectations you need to know what they actually expect. Understanding what provokes consumer behaviours can help, check out the resources below to find out more.

A Little Less Conversation, a Little More Action

A Little Less Conversation, a Little More Action

Author: Michael Bornheim

Why an integrated data platform is the key to aligning marketing, sales and service.

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Use the Force - Lessons in Marketing from Lucasfilm

Use the Force - Lessons in Marketing from Lucasfilm

Author: Daryn Mason

There are three key steps to successful marketing: planning, creating an experience, and knowing your audience.

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Are Customers ever Truly Loyal?

Are Customers ever Truly Loyal?

Author: David Lopes

What customers say and what they actually do can be very different, which begs the question – what is customer loyalty?

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Special. T by Nestle integrates Oracle Service Cloud

Special. T by Nestle integrates Oracle Service Cloud

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Becoming Digital - Are you Ready?

Becoming Digital - Are you Ready?

This research explores how digital transformation is being realised within today's customer-focused organisations.

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Busting the Loyalty Myth

Busting the Loyalty Myth

Dare you watch?

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5 Rules for Social Customer Service

5 Rules for Social Customer Service

Author: Matt Bateson

Wherever you are on your social customers service journey here are 5 golden rules for success!

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Serve Your Customers Anywhere

Serve Your Customers Anywhere

How do you serve customers consistently in the multi-channel world? Here are some customer examples.

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Dogs are Loyal. Customers aren’t

Dogs are Loyal. Customers aren’t

Using psychology for better Customer Service.

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