Embrace the omnichannel with customer touchpoints across mobile, social, in-store, service and support environments. Transact where and when your customers want to be engaged.
Define profiles for customers and capture critical information with every interaction. Identify patterns and key segments in your customer base to market more effectively.
Customer touchpoints include mobile, social, in-store and service and support environments. Transact where and when the customer wants with a consistent experience.
Enable business users to easily reuse components such as custom catalogues, customer profiles and segments, carts, personalisation strategies and more.
Take full advantage of social media to create more and better sales opportunities through a comprehensive approach that provides an outstanding customer experience.