Customer Experience Is at the Heart of Digital Transformation.
There’s lots of talk about how Service does this, but before you can exceed customer expectations you need to know what they actually expect. Understanding what provokes consumer behaviours can help, check out the resources below to find out more.
Delivering consistent, personliased customer experiences is vital to connecting your customer to your business and in a digital world this becomes more dynamic and complex to understand and manage. Digital approaches to customer experience address this and understanding the latest insights will allow you to better plan and deliver the customer experience your business and brand needs. These videos aim to give key insights into the future of customer experience, the capability of cloud and how this is being leveraged by today’s digital businesses.
Brian Solis, Principal Analyst at Altimeter Group, narrates a vision of how to apply a focused, disciplined process to designing the customer experiences of the future.
Customer Experiences of the Future
Thomas Kurian, President of Product Development at Oracle, highlights how businesses are able to achieve breakthrough transformation using Oracle's innovations.
Transformation using Oracle's Innovations
Shawn Price, SVP, Oracle Cloud Go-to-Market and Product Business Groups, explores what it takes to succeed in the digital age in his keynote, "Survive or Thrive: Accelerate Your Digital Transformation Today".
Accelerate Your Digital Transformation
“Change is something that begins within because it is a matter of perspective and how you see the customer, is how you are related to the customer which is then how you can design full experiences”
“Today, 60,000 companies, slightly over 60,000,000 users, process over 24 Billion transactions on the Oracle cloud”
“The real question is what forces you to the cloud? Why do you have to go to the cloud?”