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Oracle Customer Experience (CX)

CX Feature Story

Why Transform Your
Customer Experience?

Customer Experience Is at the Heart of Digital Transformation.

CX Infowall

Exceeding Customer

There’s lots of talk about how Service does this, but before you can exceed customer expectations you need to know what they actually expect. Understanding what provokes consumer behaviours can help, check out the resources below to find out more.


Customer Experience Is at the Heart of Digital Transformation. Watch About Why, How and What This Really Looks Like.

Delivering consistent, personliased customer experiences is vital to connecting your customer to your business and in a digital world this becomes more dynamic and complex to understand and manage. Digital approaches to customer experience address this and understanding the latest insights will allow you to better plan and deliver the customer experience your business and brand needs. These videos aim to give key insights into the future of customer experience, the capability of cloud and how this is being leveraged by today’s digital businesses.

Brian Solis, Principal Analyst at Altimeter Group, narrates a vision of how to apply a focused, disciplined process to designing the customer experiences of the future.

Customer Experiences of the Future

  • Hear from a leading futurist on next generation customer experience
  • Understand unique examples of innovative customer experience
  • Take the insights and apply these forward looking learning’s to your business

Thomas Kurian, President of Product Development at Oracle, highlights how businesses are able to achieve breakthrough transformation using Oracle's innovations.

Transformation using Oracle's Innovations

  • Hear why digital transformation should be at the heart of your business
  • Get an understanding of what a digital customer experience looks like
  • Learn more Oracle’s vision for delivering the future of customer experience

Shawn Price, SVP, Oracle Cloud Go-to-Market and Product Business Groups, explores what it takes to succeed in the digital age in his keynote, "Survive or Thrive: Accelerate Your Digital Transformation Today".

Accelerate Your Digital Transformation

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Customer Experiences of the Future

Change is something that begins within because it is a matter of perspective and how you see the customer, is how you are related to the customer which is then how you can design full experiences

– Brian Solis, Principal Analyst, Altimeter Group
Oracle Software Innovations
Transformation using Oracle's Innovations

Today, 60,000 companies, slightly over 60,000,000 users, process over 24 Billion transactions on the Oracle cloud

– Thomas Kurian, President of Product Development, Oracle
Digital Transormation
Accelerate Your Digital Transformation

The real question is what forces you to the cloud? Why do you have to go to the cloud?

— Shawn Price, SVP, Oracle Cloud Go-to-Market and Product Business Groups

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