Customer Experience

Customer Experience Retail
Customer Experience Retail

If businesses are to avoid disruption from technology businesses, they must transform their CX. Which steps can companies take to transform their Customer Experience capabilities?


 

Customer Experience (CX) in Retail

Connect the Digital and Physical World

In today’s consumer driven world, retailers must innovate with digital technologies to connect with their consumers along their path to purchase, across the pre-shop, shop and post-shop phases. Connecting the digital and physical worlds deliver seamless, cross-channel experiences which will define the companies that thrive in this hyperconnected consumer world. Leveraging new store technologies will help you know, engage, and convert more consumers and help your stores become a competitive advantage.

Customer Experience (CX) Transformation

If brands still want to exist in 5 years, they must transform their CX. Shoppers increasingly expect to receive meaningful deals, customized products, responsive and caring customer service. You no longer have a choice. If you’ve not done so already, you must evolve to a data-driven and connected CX infrastructure. Hyper-personalization, chatbots, organic channels, IoT and Adaptive Intelligence make a big difference but can appear difficult to tackle.

What is your roadmap for digital?

Almost every day, it seems, novel technologies emerge which allow retail brands to delight their customers in new ways. Sometimes knowing which technologies to invest in, and which to ignore, can be the difference between success and failure. Oracle delivers a complete Digital Store Solution that enables the integration of store infrastructure and consumer engagement technologies. An integrated platform built on cloud-based systems gives brands the flexibility to transform at a fast pace.

  • Welcome to the age of Experiential Retailing

    Welcome to the age of Experiential Retailing

    Redefining brand experiences with digital/physical retail.

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  • Next Generation Customer Experience

    Next Generation Customer Experience

    Digital Decisions for Retail.

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  • Matalan Makes Informed Data-Driven Decisions with Oracle

    Matalan Makes Informed Data-Driven Decisions with Oracle

    Uplift in traffic levels, mobile experience redesign, affordable fashion and homeware products marketing

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  • Customer-centered commerce in the cloud: orienting your business around the customer

    Customer-centered commerce in the cloud: orienting your business around the customer

    Industry research and case studies by InternetRetailing

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  • Why retailers need the Cloud to keep up with online shoppers

    Why retailers need the Cloud to keep up with online shoppers

    Business Insider’s perspective

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  • Future of CRM

    Forrester’s “Navigate the Future of CRM in 2017”: top trends affecting customer experience

    Why do you need to adapt to win in today's marketplace?

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Resource Centre: Customer Experience – Transform, Embrace Digital and Win
How Mothercare Uses Social to Connect All the Digital Dots

Mothercare discusses how they use Oracle for social listening and publishing to allow them to gather insights, and in turn, talk to their customers better.

CX Software Demos
CX Software Demos CX Cloud Quick Tours

Oracle Cloud: Complete, Modern, Flexible, Secure and Ready for Business

Watch these on-demand demos to explore hot topics, real-world examples and demonstrations of the latest and greatest in Oracle CX Cloud:


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