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Oracle Service Cloud has enabled us to grow our product range on an international scale and increase our customer base while keeping service costs down. We’ve halved queries into our contact center with increased web self-service and delivered automated communications for high volume activity.
William Hill is a betting and gaming company with retail businesses in the United Kingdom and Australia. The company has 2,371 licensed betting shops in the United Kingdom, in addition to a substantial international online business. It has licensed websites in Italy, Spain, Australia and the USA.
We wanted a customer experience product that was easy to deploy across multiple interfaces and languages. Oracle Service Cloud enables us to make changes very quickly to meet customer demand, while remaining compliant with international gaming legislation.