Wednesday, 10 February 2021
Rob Tarkoff, Executive Vice President and General Manager, Oracle Advertising and Customer Experience
Today, companies can thrive only if they offer a seamless, end-to-end customer experience. The key to success is recognizing that every interaction matters and ensuring each step in a customer’s journey is flawless. This quarter, Oracle is introducing innovations that power next-generation B2B sales and service experiences, advanced intelligence for B2B marketing, and enhanced loyalty and customer engagement.
Optimizing the customer experience today is not possible without the mix of real time contextual customer data and historic customer data that really only resides in back office systems. Oracle's set of comprehensive capabilities across marketing, sales, service, support, supply chain, and ERP provide the opportunity to integrate both front and back office data to truly enable contextual customer experiences at scale.
Alan Webber Program Vice President of Customer Experience, IDC
Catch a glimpse of our latest innovations for sellers, including intelligent, action-oriented user interfaces, personalized workspaces, digital assistants, and completely reimagined experiences.Katrina Gosek, Vice President, Outbound Product Management, Oracle
Get a more detailed look into Oracle’s latest service innovations, including digital assistants, tools for remote employees, and a completely reimagined agent experience.Jeffrey Wartgow, Vice President, Product Management, Oracle
Oracle’s connected suite of marketing and loyalty solutions—leveraging AI, machine learning, and data—expose insights and help you deliver highly personalized experiences to every customer.Holly Simmons, Vice President, CX Product Management, Oracle
Innovations for sellers include a personalized workspace, smart lists, intelligent search, voice interactions, and more.
Innovations in customer service include proactive service engagement, digital assistant, smart routing, and more-all in a reimaged, easy-to-use UI.