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Retail omnichannel journeys continue to evolve and expand with new models of engagement and fulfillment. For most (51 percent) retail consumers, convenience is the number one attribute of a great retail experience, regardless of whether they are shopping online, in-store, or on mobile. (Setting the Bar: Global Customers Experience Trends, 2019).
Executing an individualized retail omnichannel experience requires seamless integration across ecommerce, point-of-service (POS), customer engagement (traditionally CRM), order management, and retail loyalty systems. It also requires real-time inventory visibility to execute buy online pick up in store BOPIS (or curbside), and embedded AI and machine learning to ensure offers are optimized for redemption.
Bottom-line: point solutions won’t cut it in the retail omnichannel environment. Retail omnichannel requires a platform built for modern retail
Deliver personalized and optimized ecommerce experiences at scale.
Build customer loyalty with better data and seamless integration into ecommerce and stores.
Understand customer preferences to inform granular segmentation and personalization.
Enable increased efficiency with portable point-of-service devices.
Line bust to reduce queues and wait times with a mobile point-of-service solution.
Deliver digital content to both store associates and customers while boasting superior overall point-of-service performance.
Enable endless aisle and intelligently route inventory.
Identify, attract, and retain your most loyal shoppers by delivering exceptional customer service.
Explore our comprehensive suite of point-of-service hardware solutions.
Enable real-time, accurate, and accessible store-stock data to execute efficient and effective in-store processes and procedures.
Protect profits with exception-based reporting.
Empower associates with a seamless integration to ecommerce that delivers a 360-degree view of your customer.
Maximize your stores and commerce solution investment with modern learning experience.
Accelerate your implementation by leveraging best practices from more than 5,000 global retailers.