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Oracle may process both offline and online information about you, including information from publicly available sources or third party data providers.
Our online Oracle Marketing & Data Cloud branded data partners are listed in our catalogue, which includes a comprehensive list of our current EU/EEA data suppliers. Please note that some of these partners only provide information about individuals in specific regions.
Information about you may in some cases directly identify you, while in other cases it may only indirectly identify you. Personal information that is collected offline and that can directly identify you may include, for example:
Personal information that is collected online and that may indirectly identify you may include, for example:
We may associate personal information about you with interest segments or profiles as part of the provision of Oracle Marketing & Data Cloud services to our customers and partners:
We use personal information for the following purposes:
These purposes are described below in further detail.
We process personal information about you to help enable Oracle Marketing & Data Cloud customers and partners to market products and services to you via online and offline marketing activities based on your interests.
More specifically, Oracle can process information about you:
We rely on your consent for the purpose of enabling Oracle Marketing & Data Cloud customers and partners to market products and services to you, including measurement and analytics on campaign performance, personalization, modelling, onboarding, and linkage (see Section 5 above for additional details on these purposes). Your consent is obtained on behalf of Oracle and its Oracle Marketing & Data Cloud customers and partners by our third party data providers.
You have the right to withdraw your consent to this purpose at any time. Please refer to Section 12 below for more details on how to opt out of interest-based data processing based on your consent.
In addition, we may process some information about you as may be necessary based on our legitimate interest to maintain the security of our sites, networks, and systems, and to comply with applicable laws and regulations, such as to process an opt-out request.
Oracle maintains information about you for the following retention periods:
Sharing within Oracle
As a global organization, information about you can be shared globally throughout Oracle's worldwide organization. See a list of Oracle entities. Please select a region and country to view the registered address and contact details of the Oracle entity or entities located in each country.
Oracle employees are authorised to access personal information only to the extent necessary to serve the applicable purpose(s) and to perform their job functions.
Sharing with third parties
We may share personal information with the following third parties:
Oracle is a global corporation with operations in over 80 countries and personal information is processed globally. If personal information is transferred to an Oracle recipient in a country that does not provide an adequate level of protection for personal information, Oracle will take measures designed to adequately protect information about you, such as ensuring that such transfers are subject to the terms of the EU Model Clauses.
Please see the Privacy Shield website for the list of entities covered under Oracle’s Privacy Shield self-certification. With respect to personal information received or transferred pursuant to the Privacy Shield Framework, Oracle is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission and commits to cooperate with EU data protection authorities.
Oracle has implemented appropriate technical, physical and organizational measures designed to protect personal information against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorised disclosure or access, as well as all other forms of unlawful processing.
Cookies and similar technologies (e.g., pixels tags and device identifiers) are used by Oracle and our advertising technology partners to recognize you and/or your device(s) on, off and across different services and devices for the purposes specified in Section 5 above.
Pixel Tags (also called web beacons or clear GIFs) are invisible 1 x 1 pixels that are placed on webpages that use this technology for marketing and measurement purposes. When you access these webpages, pixel tags generate a generic notice of the visit. Pixel tags can be used with cookies or alone. When used with cookies, pixel tags can track activity on a site by a particular device and provide relevant online advertising to you. When you turn off cookies or have opted out of cookies, pixel tags simply detect a unique website visit and how you interacted with the advertising but do not track an individual to provide relevant online advertising.
You can opt out of cookies using the opt-out tools in the next section.
We provide multiple choices in respect to the information we process about you. You can exercise these choices as described below.
Opt-out and object to our use of information about you
Oracle offers multiple ways for you to opt out and object to our use of information about you:
Please note that if you opt out using any of the first three opt out tools, you may still temporarily see interest-based advertising from Oracle Marketing & Data Clouds customers due to advertising campaigns from those customers already underway. However, you will be opted-out of all future advertising campaigns from customers that use the Oracle Marketing & Data Clouds.
Also note that the first three opt out tools are currently cookie-based and prevent Oracle from using your personal information for interest-based advertising on the browser on which they are installed. As a result, these opt out tools will only function if your browser is set to accept third-party cookies and may not function where cookies are sometimes automatically disabled or removed (e.g., certain mobile devices and operating systems). If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt out again. Oracle does not use persistent, unique identifiers to revive a previously opted-out profile or deleted cookie.
If you want to opt you out of Oracle’s use of information about you for Oracle Data Cloud services, but do not want to receive third-party cookies, you can also change your browser settings on your computer or other device you are using to connect to the internet. Most browsers also provide functionality that lets you opt out of all advertising cookies, including Oracle cookies.
Delete information about you
You can erase or delete all online information about you by opting out of Oracle Data Cloud services using the Oracle Data Cloud opt-out tool above.
If you would like to submit a request to have offline information about you, if any, erased or deleted, you can use this form.
Access information about you
In order to exercise your right to access your online information stored in the Oracle Marketing & Data Cloud, you can use the Oracle Data Cloud Registry (‘Registry’) to view the online segments Oracle has associated with your device. By accessing this Registry, you can view the types of third-party interest segments that are available for Oracle Data Cloud customers. Please note that the interest segments you see within the Registry is information from the profile associated with the specific browser, computer or device that you are using to visit the Registry. You may see different segments when viewing the Registry from a different browser, computer or device. For a complete picture of the segments associated with all of your browsers and devices, we therefore recommend using these different browsers and devices when accessing the Registry.
For a copy of your offline information, please contact the Oracle Global Data Protection Officer as set out in Section 16 below. While the majority of offline access requests can be handled quickly, complex requests may take more research and time. In such cases, you will be contacted regarding the nature of the request and appropriate next steps within one month from the date of receipt of your request. We cannot provide offline first-party information that is collected and maintained by our customers. If you have questions in regards to first-party information, Oracle recommends that you contact directly the company that collected it from you.
Oracle does not create any online interest segments that reflect personal information that we consider sensitive. While the types of personal information considered sensitive may vary among consumers and applicable law, we treat the following types of personal information as sensitive:
We do not allow Oracle Marketing & Data Cloud customers or partners to use the Oracle Marketing & Data Cloud services for employment, credit, healthcare, or insurance eligibility purposes.
We do not intentionally collect personal information from, and do not tailor any services to, children under 16 years of age. Further, we prohibit our Oracle Data Cloud partners from providing Oracle with personal information from sites directed to children under the age of 16 or from consumers whose age these companies know to be under the age of 16.
Oracle is a member of, and adheres to, the self-regulatory principles of the following industry organizations:
As a member of these organizations, Oracle works with industry-leading companies to address important privacy and consumer protection issues in offline direct marketing and online advertising.
The NAI has created a compliance program that incorporates attestation reviews, a consumer complaint process, sanctions and annual reporting to help ensure that member companies keep their promises to you and abide by the NAI’s Self-Regulatory Code of Conduct.
Written inquiries to the Data Protection Officer may be addressed to:
Global Data Protection Officer
10 Van de Graaff Drive
Burlington, MA 01803
If you have an unresolved privacy or data use concern that you believe we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Under certain conditions, specified on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted. You also have the right to file a complaint with a competent data protection authority if you are a resident of a European Union member state.
Oracle's corporate headquarters are located at:
500 Oracle Parkway
Redwood Shores, CA