Gaining a holistic view of your customer experience (CX) is critical: Every interaction defines your brand and ultimately your success. Catch up on all the CX ideas, insights and intelligence from the Oracle Modern Business Experience conference in London and learn how to build a modern organisation that leverages customer insights and delivers a great customer experience.
Customers expect more than they ever have before. Technology allows them to experience increased flexibility in communication, personalisation, customisation and a higher level of control. However, a holistic view of your customer experience is critical; all interactions–sales, marketing and service–define your brand and ultimately your success.
Catch up on all the CX content from the Oracle Modern Business Experience conference and learn how to:
Hear how this delivery specialist is using Oracle Service Cloud to understand customers better and respond with agility through any channel and device.
Recent Oracle research reveals that virtual customer interactions will surge by 2020, transforming the relationship between brands and customers. Find out what it means to you.
Innovations such as AI and virtual reality will reshape CX, stimulating brand self-service. Find out how this will impact your role as a service leader.
Discover how Sales Performance Management (SPM) can boost your approach to managing, motivating and mentoring.Read report
Hear insights on which industries lead in Service and how to get ahead with predictive customer care.Read report
Learn how to make digital business a reality using Oracle Cloud.Read eBook
Everything you need to help you on your Customer Experience (CX) journey.Learn more
The serial entrepreneur and SVP at Oracle shares lessons learned on the road to building great companies.