Oracle Modern Business Experience

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Customer Experience

Gaining a holistic view of your customer experience (CX) is critical: Every interaction defines your brand and ultimately your success. Catch up on all the CX ideas, insights and intelligence from the Oracle Modern Business Experience conference in London and learn how to build a modern organisation that leverages customer insights and delivers a great customer experience.

Think Forward: Exceed Customer Expectations to Accelerate Success

Customers expect more than they ever have before. Technology allows them to experience increased flexibility in communication, personalisation, customisation and a higher level of control. However, a holistic view of your customer experience is critical; all interactions–sales, marketing and service–define your brand and ultimately your success.

Catch up on all the CX content from the Oracle Modern Business Experience conference and learn how to:

  • Leverage the power of analytics, gain insights into customer behaviour and develop a new performance culture
  • Create targeted, relevant engaging content experiences across all digital and physical channels
  • Improve sales alignment and effectively manage incentive compensation

Hermes Talks How to be Agile with the Cloud

Hear how this delivery specialist is using Oracle Service Cloud to understand customers better and respond with agility through any channel and device.


Which Technologies Will Dominate the Future of Customer Experience?

Recent Oracle research reveals that virtual customer interactions will surge by 2020, transforming the relationship between brands and customers. Find out what it means to you.


CCA Shows the Future of CX and the Role of Service Leaders

Innovations such as AI and virtual reality will reshape CX, stimulating brand self-service. Find out how this will impact your role as a service leader.


Find out more

  • Build an Agile Sales Organisation

    Discover how Sales Performance Management (SPM) can boost your approach to managing, motivating and mentoring.

    Read report
  • Forbes Report: Top Customer Service Priorities

    Hear insights on which industries lead in Service and how to get ahead with predictive customer care.

    Read report
  • The Road to Digital Business Success

    Learn how to make digital business a reality using Oracle Cloud.

    Read eBook
  • Your Window into CX

    Everything you need to help you on your Customer Experience (CX) journey.

    Learn more

Startup Grind

 

The serial entrepreneur and SVP at Oracle shares lessons learned on the road to building great companies.