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The COVID-19 pandemic has created the most stressful year in history and negatively affected the mental health of 78% of the global workforce
85% of people say their mental health issues at work negatively affect their home pfe
68% of people would prefer to talk to a robot over their manager about stress and anxiety at work
76% of people believe companies should be doing more to support the mental health of their workforceRedwood Shores, Calif.—07 October 2020
2020 has been the most stressful year in history for the global workforce and people want robots to help, according to a new study by Oracle and Workplace Intelligence, an HR research and advisory firm.The study of more than 12,000 employees, managers, HR leaders, and C-level executives across 11 countries found that the COVID-19 pandemic has increased workplace stress, anxiety, and burnout for people all around the world, and they prefer robots instead of other people to help.
While 70% globally said they were more stressed and anxious at work than ever before, the UK respondents feel a little more resilient, at 62%. UK respondents also were little more cynical towards using AI to help their mental health at work as much as other regions (60% vs. 75% globally) – yet 77% want their employer to provide more technology to support their mental health, and 69% are open to having a robot therapist, suggesting the UK is more open to AI’s help than they think.
There was a stark generational difference – 94% of 22-25-year-olds said their work stress impacts their home life (vs. 85% globally), and 89% said the pandemic has affected their mental health (vs. 78% globally). It’s no surprise, given younger generations have taken on the biggest burden of working overtime: 66% of 22-25s and 59% of 26-37s worked at least five more hours a week than before the pandemic – versus just 48% of 38-54s, and 31% of 55-74s.
“Employers’ role in supporting staff’s health and wellbeing has never been more important. Many businesses have stepped up and supported their staff’s mental health and wellbeing throughout the pandemic and technology has played a crucial role - from online social activities to tailored mental health plans to assist employees,” said Eugenia Migliori, Principal Policy Advisor, Employment, CBI.
“The months ahead will be challenging and with the winter coming, employers must double down efforts and play a greater role in supporting the mental health of their workforce,” added Migliori.
People across the world are battling increased levels of anxiety and depression at work due to COVID-19.
The global pandemic has exacerbated workplace mental health issues and the impact is not confined to professional lives – people are feeling the effects at home as well.
People want more from technology than collaboration tools and instead want technology to support their mental health
Employees worldwide are looking for their organizations to provide more mental health support and if this help is not provided, it will have profound impact on global productivity as well as the personal and professional lives of the global workforce.
“With new remote work expectations and blurred lines between personal and professional lives, the toll of COVID-19 on our mental health is significant – and it’s something that workers across every industry and country are dealing with,” said Dan Schawbel, managing partner, Workplace Intelligence. “The pandemic has put mental health front and center – it’s the biggest workforce issue of our time and will be for the next decade. The results of our study show just how widespread this issue has become, and why now is the time for organizations to start talking about it and exploring new solutions.”
“With the global pandemic, mental health has become not only a broader societal issue, but a top workplace challenge. It has profound impact on individual performance, team effectiveness and organizational productivity. Now more than ever, it’s a conversation that needs to be had and employees are looking to employers to step up and provide solutions,” said Emily He, senior vice president, Oracle Cloud HCM. “There is a lot that can be done to support the mental health of the global workforce and there are so many ways that technology like AI can help. But first, organizations need to add mental health to their agenda. If we can get these conversations started – both at an HR and an executive level – we can begin to make some change. And the time is now.”
Learn more about this global report here.
Research findings are based on a survey conducted by Savanta, Inc. between July 16 – August 4, 2020. For this survey, 12,347 global respondents (from the United States, United Kingdom, United Arab Emirates, France, Italy, Germany, India, Japan, China, Brazil, and Korea) were asked general questions to explore leadership and employee attitudes around mental health, artificial intelligence technology, digital assistants, chatbots and robots in the workplace. The study targeted people between the ages of 22-years-old and 74-years-old. Respondents were recruited through a number of different mechanisms, via different sources to join the panels and participate in market research surveys. All panellists passed a double opt-in process and completed on average 300 profiling data points prior to taking part in surveys. Respondents were invited to take part via email and were provided with a small monetary incentive for doing so. Results of any sample were subject to sampling variation. The magnitude of the variation is measurable and is affected by the number of interviews and the level of the percentages expressing the results. In this particular study, the chances are 95 in 100 that a survey result does not vary, plus or minus, by more than 0.9 percentage points from the result that would be obtained if interviews had been conducted with all persons in the universe represented by the sample.
Workplace Intelligence, LLC is an HR research and advisory firm helping leaders adapt to trends, drive performance, and prepare for the future. Our mission is to create more intelligent workplaces using data-based insights. For more information go to our website and our LinkedIn profile.
The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.
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