Press Release

Suffolk County Council Modernises Citizen Experience with Oracle Fusion Cloud Applications

Successful remote implementation of Oracle Fusion Cloud Applications automates and streamlines finance, planning and HR functions

London, UK10 November 2021

Suffolk County Council, the administrative authority for the county of Suffolk, England, today announced the successful migration of its business systems to Oracle Fusion Cloud Enterprise Resource Planning (ERP),Oracle Fusion Cloud Enterprise Performance Management (EPM), and Oracle Fusion Cloud Human Capital Management (HCM) as part of a major cloud transformation programme. The implementation will automate and streamline critical processes across finance, planning, and HR, creating an integrated platform to help manage and deliver a more personalised experience for its employees and citizens.

Suffolk County Council supports over 750,000 constituents in its jurisdiction, and is responsible for major services including education, social care, transport and trading standards. With inconsistencies across its existing on-premises business applications, the council faced administrative inefficiency, fragmented processes and decision-making, delays in delivering services, and increased pressure on council employees. With increased demand for online services, it needed a modern, secure and scalable cloud-based system that could connect business processes to improve productivity and collaboration, enhance business visibility and optimise remote employee and citizen services.

“The implementation has allowed us to improve our processes across business functions and we’re starting to see improved performance in the organisation and will be looking to release efficiencies across departments and functions in coming months and years,” said Chris Bally, Deputy Chief Executive at Suffolk County Council. “We needed a reliable system to support our organisation and were confident we could trust Oracle to create an integrated solution tailored for our exact needs. With Oracle, we’re able to shift much of the administrative burden to the cloud and free up time for our workforce to focus on what really matters: supporting our constituents.”

Supported by Evosys, a member of Oracle PartnerNetwork (OPN), the implementation of Oracle Fusion Applications for finance and HR will help standardise processes across business functions, improve mobile access to data and services, and optimise security. The project went live in 18 months, on time and in budget.

With Oracle Cloud ERP, the council will consolidate more than 100 business systems on one enterprise-scale ERP application to increase productivity, reduce costs, and improve controls. Oracle Cloud EPM will help drive better decision making, with scenario modelling and built-in advanced analytics. Oracle Cloud HCM will provide one source of truth for HR data that is able to scale to support business growth to enhance the employee experience from hire to retire. With operational efficiencies, reduced maintenance costs, and enhanced cloud capabilities, the council will be able to provide improved experiences for citizens navigating council services and employees when accessing payroll updates.

“Suffolk County Council now has the robust tools needed to deliver against rapidly changing service and performance expectations. With Oracle Fusion Applications, Suffolk can significantly reduce manual processes, cut costs, and free up valuable employee time and resources,” said Guy Armstrong, senior vice president of applications, Oracle UK and Ireland. “We’re committed to supporting the UK government and will continue to develop new solutions and products to support its citizen services.”

Oracle Fusion Applications enables organisations to take advantage of the cloud to break down organisational silos, standardise processes, and manage financial, supply chain, and HR data on a single integrated cloud platform. Oracle’s quarterly update cycle gives customers access to continuous innovation as new features are added every 90 days, without downtime or business disruption.

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About Suffolk County Council

Suffolk County Council is the local authority responsible for delivering or commissioning many important public services in Suffolk, including education, public health, social care, roads, fire and rescue and waste management. Its four priorities are promoting and supporting the health and wellbeing of all people in Suffolk, strengthening Suffolk’s economy, protecting and enhancing Suffolk’s environment and providing value for money for the Suffolk taxpayer. More information is available here:

About Oracle

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