Field service management solution helps organizations improve the efficiency of end-to-end field service operations and increase customer satisfactionSuiteWorld 2023, Las Vegas—17 October 2023
Oracle has completed the acquisition of Next Technik, a leading provider of field service management solutions for NetSuite customers and is now part of the Oracle NetSuite organization. This acquisition provides field service management capabilities for NetSuite customers, which enable businesses to digitize and streamline scheduling and dispatch. It also allows customers to manage inventory and assets for increased productivity and customer satisfaction. The new field management solution will help improve field-to-office communications, simplify scheduling and dispatch, automate inventory and customer asset management, and increase visibility into real-time data.
“Field service organizations are often plagued by cumbersome manual processes that negatively affect productivity, the customer experience, and overall revenue,” said Evan Goldberg, founder and EVP, Oracle NetSuite. “To help our customers address these issues and enhance field service operations, we are excited about this new field management solution. By automating key field service processes and providing real-time insights, it will help our customers reduce operational costs, increase satisfaction and loyalty, and ultimately improve both the top and bottom lines.”
Field Service Management by NetSuite replaces the paperwork, spreadsheets, and other outdated processes commonly used by field service organizations. By streamlining the collection of data in the field and making it immediately available in NetSuite, the solution will help organizations reduce operational costs, improve decision-making, and increase profitability. It will help organizations improve:
Field Service Management by NetSuite is now available via Next Technik in the United States, Canada, Australia, and the United Kingdom. It will be sold directly by NetSuite in the coming months.
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