Measure, monitor, and increase workforce productivity. Not only can you pinpoint top- and bottom-performing employees, you can also better develop and retain key talent—and measure the success of your own initiatives.
Making deals and meeting your sales quotas is much easier when you receive alerts on up-sell and cross-sell opportunities, increase the accuracy of sales forecasts, and identify your best customers and most profitable products.
No need to always play bad cop. Keep stakeholders—and budgets—on track by providing automated alerts, plus metrics, collaboration dashboards, and reports, at every stage of your project.
Gain visibility into expenses and revenue enterprise wide. With up-to-the-minute information, you'll demonstrate compliance, measure profitability, and safeguard shareholder value.
Marketing dollars are hard to come by. To show results, you've got to track campaign effectiveness in real time, measure factors that drive lead-conversion, and compare individual campaign results to target metrics.
Make every customer interaction a win-win for them and for you. How? Adopt tools that pinpoint call-center bottlenecks so that you can reduce resolution time and satisfy customers on the first try.