Utilities Customer Service and Billing

Connect customer care, billing, and advanced metering to deliver efficient service that delights customers and builds trust. Create a single view of meter and device data, easily implement complex rating plans, and offer intuitive self-service through digital channels.

IDC MarketScape names Oracle a Leader in worldwide customer information system and billing solutions for utilities.

Work smarter with solutions designed for complex utility customer operations

Build simpler, better customer operations on one utility customer-information system

Get a complete, 360-degree customer view from meter to cash in a single customer-care system designed for today’s digital utilities.

Explore Oracle Utilities Customer Information Systems (CIS)

Replace your legacy customer-information system (CIS) and continuously improve your customer care processes

Take advantage of SaaS to automate data management and common CSR workflows. Implement new software capabilities faster to stay ahead of customer needs.

Explore Oracle Utilities Customer Cloud Service (CCS) (PDF)

Make smarter decisions with smart meter data

Use data from smart meters and devices to personalize customer insights and advice. Automate common customer service workflows like start, stop, and transfer service.

Explore Oracle Utilities Advanced Metering

Satisfy customers with convenient and intuitive self-service

Let customers compare rates, pay their bills, and update their service through an easy-to-use web or mobile interface.

Explore Oracle Utilities Digital Self Service

Stay ahead of complex billing needs with a flexible rating and billing engine

Test and implement new rates faster, automate exception management, and scale to support billing for millions of customers.

Explore Oracle Utilities Billing Cloud Service

Visualize data from customer to meter to network

Get prebuilt machine learning insights that allow you to monitor smart meter health, understand customer usage patterns, identify electric vehicles charging on the network, and more.

Explore Utility Analytics from Oracle

Product Tour—Utilities Customer Service and Billing

Future-proof your utility with a complete, connected customer platform

Billing, metering, CX, and more

Designed for change. Built for you. A proven industry leader. Innovation that matters. Power your strategies with the most complete cloud solution for utilities.

Oracle delivers a complete, connected experience for both your users and your customers. Our application provides support for timely, accurate billing for both traditional and nontraditional products as well as support for smart meters/devices. Our user interfaces have been optimized for ease of use and efficiency to easily address all inquiries.

Digital self-service

Empower customers to self-serve for common activities, such as account management, start-stop-transfer, payments, and appointment setting—all with real-time updates to your CIS.

Empower service teams with a 360-degree customer view

A context-aware agent console surfaces relevant, AI-based customer insights and next-best-action recommendations based on customer needs. Integrated service processes and guided workflows allow agents to effectively manage any type of customer request from a single screen.

One solution for all your field service needs

Manage all aspects of your field operations, including scheduling, resources management, and customer communications, with Oracle Field Service—a complete solution that uses time-based, predictive, self-learning technology to drastically improve service.

Business users can easily configure the application

We believe in empowering our customers by delivering applications that can be configured via the user interface to meet your desired business outcomes. We also provide a visual orchestration engine—with drag-and-drop functionality instead of coding—that transforms visual layout into code.

Utility and nonutility products with rates to support them

We provide a flexible billing and rates engine. Users can create complex rates and products as needed to meet their customers’ evolving expectations.

Total payment flexibility

Flexible payment options provide convenience and ease, letting customers choose options that meet their needs—including payment methods and accounts to be paid. Eligible customers can also select budget billing and payment arrangements if they're offered.

Credit and collections

Automated monitoring of customer debt considers customer history. Flexible support creates processes to encourage customers to pay.

Support for any metering device

Support is available for all types of meters and devices—smart or not. As data proliferates, you need an application that can receive, validate, store, and analyze this vast treasure trove of information for timely, correct billing.

Benefits of SaaS deployment

Cost efficiency, scalability, accessibility, automatic updates, reduced IT burden, security, innovation: Oracle continuously innovates to stay current and competitive. Businesses can benefit from new features, functionalities, and capabilities rolled out regularly.

Oracle customer platform benefits

Designed for change. Built for you. A proven industry leader. Innovation that matters. Power your strategies with the most complete cloud solution for utilities.

See how utilities serve their customers better with Oracle

Explore more customer stories
Exelon provides better customer care and increases resource sharing with a single customer platform
Ireland’s Ervia runs multiple Oracle Utilities products to service its customers
A cloud-first philosophy helps Grant County Public Utility District improve customer service

Find resources and more

Cloud CIS is changing the game for smaller utilities

Get insider info on how your peers are adapting to SaaS customer solutions.

Muscle, hustle, and sizzle: Keys to an autonomous customer platform

A customer platform that is inherently intelligent and adaptive will change the way your team works.

Oracle Industries Innovation Lab

See how customer desires influence our R&D work at the lab.

Learn what's new in the latest release

Review Cloud update readiness material to learn what's new in Customer Service and Billing and plan for updates.

Learn what's new in Customer Service and Billing

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