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Oracle CX Sales

Build a more responsive and resilient sales organization using AI-powered selling tools centered around complete customer data updated in your CRM. Oracle CX Sales (part of Oracle Cloud CX) enables leaders to set their teams up for success with big-picture data and helps guide sellers with intelligent recommendations that help them focus on the most valuable prospects at the right time.

Oracle CX Sales
The Future of CX with Larry Ellison
October 29 at 12:00 PM, PT

Hear from Oracle CTO and Chairman Larry Ellison, industry thought leaders, and companies that are successfully delivering sales excellence.

A Leader in Sales Force Automation

Gartner named Oracle a Leader in the Magic Quadrant for Sales Force Automation 4 years in a row.

Oracle leads Ventana SPM Index

Oracle is the Value Index Leader in the 2019 Sales Performance Management (SPM) Value Index.

Why choose Oracle CX Sales for your CRM?

Build better sales plans using critical data

Oracle CX Sales unifies real-time customer intelligence with data from finance and HR systems to generate ideal quotas, territories, and compensation. With all critical data threads working together, you can create sales plans that meet business goals and help sellers thrive.

Watch the video (1:30)
Build better sales plans using critical data

Provide intelligence sellers can trust

Oracle CX Sales connects trusted intelligence from the back office and front office and layers on third-party data and real-time market signals to create a complete customer picture that sellers can trust.

Explore AI Apps for Sales
Provide intelligence sellers can trust

Guide sellers with recommendations

Unlike traditional CRM, Oracle CX Sales is a system of recommendation that guides and prescribes the best course of action. An elegant, reimagined user experience removes distractions, so sellers focus on the right deals at the right time.

Build a system of recommendation
Guide sellers with recommendations

Oracle CX Sales

AI-driven sales automation and productivity

Automate time-consuming data entry and task management. Give sales reps faster paths to critical records, so they can spend less time making CRM updates and searching for information.

  • Complete 360-degree customer view
  • Task-based homepage
  • Workspace with adaptive search
  • Activity management
  • Marketing campaign collaboration
  • AI-driven guided selling
  • CX Sales Mobile application
  • Oracle Sales Assistant
  • Business intelligence

Easily manage quotas, territories, and incentive compensation

Enable better sales planning and performance management. Incentive compensation, quotas, territory management, and forecasting are embedded in CX Sales and fueled by a strong data foundation, account intelligence, and AI-derived guidance.

  • Quota planning and management
  • Territory planning and management
  • Incentive compensation and modeling
  • Connected sales planning
  • Advanced forecasting
  • Performance optimization across sales and service
  • Gamification
  • Performance analytics

Gain complete control of channel lifecycles

Support your complete channel lifecycle through recruiting, coplanning and selling, campaign-to-deal flow, quote-to-order, incentives, and knowledge-centered support.

  • Partner portal
  • Partner recruiting and onboarding
  • Joint go-to-market tools
  • Market Development Fund (MDF) management
  • Partner cobranding
  • Lead and order management
  • Integrated customer support
  • Connected business intelligence

Optimize sales orders with CPQ

Maximize deal profitability through optimized pricing and discounting while easily creating accurate and dynamic proposals. Oracle CPQ makes it easier to configure, price, and quote products and services across all sales channels.

  • Optimized sales channels
  • Intuitive configuration
  • Error-free orders
  • Improved margin control
  • Automated approval workflows
  • Professional quotes and proposals
  • Subscription ordering
  • Flexible, scalable, enterprise-ready
  • Sales, Commerce, and ERP Integration

Manage subscriptions throughout their lifecycle

Grow recurring relationships and power growth through subscription revenue models using a platform embedded across Oracle CX and ERP.

  • Subscription-based quotes and orders
  • Automatic billing and payments
  • Comprehensive renewal capabilities
  • Varied pricing model support
  • Coverage services management
  • Warranties
  • Flexible revenue recognition
  • AI-driven analytics
  • Fixed and recurring orders

Provide better service for high-value accounts

Offer exceptional, connected B2B customer service experiences by streamlining interactions and improving collaboration.

  • Service issue management
  • Digital self-service
  • Messaging
  • Knowledge management
  • Business intelligence
  • Intelligent Advisor
  • Service logistics
  • Field service
  • Partner service collaboration
  • IoT monitoring

Unify the self-service experience

A full range of scalable solutions on a unified platform helps you build a premier ecommerce site, serve multiple ecommerce business models, and quickly generate online revenue.

  • Customer-specific catalogs and pricing
  • Account and contact management
  • Delegated administration
  • Account hierarchies
  • Recurring orders
  • Approval workflows
  • Customer payments
  • Punchout
  • API-first, headless

Enrich and improve customer data

Give sellers the best possible customer profiles. Customer Data Management lets you complete, consolidate, clean, and coordinate data to and from multiple sources.

  • Customer Data Hub
  • Data quality
  • Account and contact enrichment
  • Address verification
  • Data cleansing
  • Deduplication

Gain greater account intelligence and signals

Elevate business performance across the enterprise with AI-sourced, human-verified data. DataFox offers access to the most modern company dataset powered by natural language processing, machine learning, and human in the loop.

  • AI-based matching
  • Natural language processing (NLP)
  • NLP-based data creation
  • Machine-learning anomaly detection
  • Firmographic data
  • Real-time signal data
  • Conference intelligence
  • Account enrichment
  • Account scoring and prioritization
  • Total addressable market expansion

Make your content platform intelligent

Equip marketers and sellers with an agile asset hub they can use to create dynamic, on-brand customer interactions and content, no matter the channel.

  • Universal Asset Hub
  • Collaborative platform
  • Smart authoring
  • Digital asset management
  • Machine-driven tagging
  • Content recommendations
  • Video streaming
  • Workflows
  • API-first
  • Headless

Unify customer intelligence

Deliver personalized engagements across the customer experience journey. Unify demographic, transactional, and behavioral customer data at scale.

  • Unified customer profile
  • Real-time personalization
  • Ad channel activation
  • Real-time CX
  • Identity resolution
  • Configuration data models
  • Built-in AI
  • Martech integration
  • Data enrichment
  • Actionable customer analytics

View all customer successes

Oracle CX Sales customer successes

Learn how leading companies around the world use Oracle Cloud CX to help their sales teams succeed.

Banco Nacional de Costa Rica
CJ Logistics
DB Schenker
Southern Company
Sportable Scoreboards logo

Varsity Scoreboards, formerly Sportable Scoreboards, aims to double growth in five years

August 7, 2020

Reimagining the Seller Experience to Meet Buyer Expectations

Katrina Gosek, Vice President, Product Development

Sales leaders are facing today’s sales challenges head on. With this in mind, Oracle has been reimagining the seller experience. Oracle was recently recognized by Gartner for its strong vision for the future and ability to execute for customers. Oracle CX Sales, part of our CX Cloud suite, is a good example of this.

Read the complete post

Deliver business value with CX Sales

  • Plan better with real-time data

    Combine real-time data with all the intelligence of what has come before so you can give sales the clearest picture and the best chance of success.

    See how responsive selling for sales can help your business

  • Give sellers tools they’ll love

    Guide sellers with data-powered tools that help them take smarter actions in fewer clicks, saving time.

    The seller’s translation guide

  • Master signals across sales and marketing

    Align sales and marketing data so salespeople can see and take action on the right targets, campaign priorities, and activities.

    What is CRM?

  • Convert signals faster with CPQ

    Improve efficiency to help sales reps sell more to current customers through subscription management and CPQ.

    Learn more about Oracle CPQ in this product tour

  • Extend the selling experience to partners

    Roll out sales plans and customer intelligence to sellers and partners, all within the same user experience.

    Maximize partner experience and engagement

Deliver business value with CX Sales



CX Sales release readiness

Get up to speed on the latest Oracle CX Sales release and ensure that your upgrade is a success. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.


CX Sales documentation

Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX Cloud. You'll find all of these resources and more in the Oracle Help Center.

Cloud Customer Connect

Cloud Customer Connect

Cloud Customer Connect is Oracle's premier online cloud community—specifically designed to promote peer-to-peer collaboration and sharing of best practices, enable members to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development. Within this community, members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.

Cloud learning

Develop your CX Sales skills

Oracle University provides learning solutions to help build cloud skills, validate expertise, and accelerate adoption. Learn more about training and certification you can rely on to ensure your organization's success.

Support and Services

Cloud Marketplace

Power innovation with partner applications and services available through the Oracle Cloud Marketplace. Find the most comprehensive list of apps for sales, service, marketing, and more.

Get started

Request a demo

Discover how Oracle CX can help you keep and grow customers.

Partner with Oracle CX

Find new business opportunities in the cloud through our CX ISV program.

Get the latest on CX

Read or subscribe to the CX blog for strategy, technology, and innovation news.

Contact sales

Talk to a member of our team about Oracle Cloud CX.