Deliver quick, consistent, and intelligent HR services to every employee. Oracle HR Help Desk is a scalable and unified service request management solution that makes it easy for employees to find answers without the risk of sensitive data getting into the wrong hands.
Video: Oracle HR Help Desk (2:34)
Part of the Oracle ME employee experience platform
Submit inquiries via multiple channels—digital assistant, SMS, email, and social platforms—for fast replies.
Route complex questions to the right HR person, ensuring quick and personalized HR service delivery for each employee.
Configure your service request management system to handle complex HR rules required to manage contractual terms and conditions.
Enable collaboration within each case via conversations and document sharing among stakeholders.
Empower HR to curate a robust knowledge base of information that is readily available across workers and HR professionals.
Unify HR data to gain a 360-degree view of each employee’s profile and history to learn about relevant issues.
Clearly identify which types of cases and inquiries are trending, enabling you to proactively resolve broader issues.
Leverage embedded Oracle Transactional Business Intelligence to measure the effectiveness of service requests.
Leverage a solution that keeps highly sensitive employee data private and protected from outside threats.
Provide a complete HR service delivery solution that’s unified with HCM, removing the need for third-party integrations.
Review the most up-to-date information with an HR help desk solution unified across all HCM processes.
Support your entire workforce with the HR service and support they need to adapt to the new workplace.
Proactively resolve issues with insight into recurring employee relations or service cases.
Offer a simplified experience that is personalized to each employee with a unified HCM solution that supports every employee’s unique needs.
Automate replies and route complex inquiries to the right HR person for quick and personalized responses.
Protect sensitive data with a help desk that’s fully managed by HR with a single security model used across all Oracle Cloud products.
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