Smart and connected value chain

Manufacturers are facing three major shifts today:

Changing customer demands

The emergence of new technologies

An increasingly competitive global market

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plan to change their product portfolio to better meet customer demands

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recognise a need to invest in customer-facing technologies

To successfully adapt to those changes, manufacturers need to:

Understand what customers want

Innovate continuously

Deliver exceptional customer service

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71% of B2B companies are at risk of losing business by not being fully engaged with customers

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Only 7% of manufacturers are extensively electronically integrated with customers and suppliers

The key to success is viewing the value chain as a single customer experience – and connecting every part with a “digital thread” of data. With a smart, connected value chain, manufacturers can increase:

Sales

Market share

Profitability

Customer loyalty

Customer satisfaction

More than one-third of businesses will restructure to shift to customer-obsessed operations

Find out more about the shift to servitisation in manufacturing, and learn how you can deliver the fast, flexible services today’s customers demand – while improving revenues and operational efficiency for your business.