Oracle Support offers enterprise product support for customers: comprehensive problem resolution for Oracle technology and applications. We provide a range of services, from testing to maintenance of an enormous solutions knowledge base to troubleshooting with proactive, automated diagnostic tools. We interact daily with customers to provide accurate, effective, and proactive solutions, both in the field and through our support centers.
Highlights of Oracle Support include innovation, customer support, proactive support tools, and integrated service. Oracle also offers global IT and Oracle Advanced Customer Support Services. Global IT provides worldwide IT infrastructure services, including enterprise and data center connectivity, communications (voice and video), end user support, and risk management supporting a wide range of business and operational requirements to enable Oracle's success. Priorities are to balance business requirements, cost, and risk to ensure Oracle's success. Oracle Advanced Customer Support Services provides global, tailored mission-critical support services to maximize availability to customers with complex IT requirements. We provide customized, proactive solutions for all Oracle applications and technologies: Sun servers and storage, Oracle Database, Oracle Fusion Middleware, and Oracle Fusion Applications. We provide a range of services, from prerelease testing to maintenance of an enormous solutions knowledgebase to troubleshooting with proactive, automated diagnostic tools. We interact daily with customers for proactive technology and applications incident resolution.
