Based on feedback from many of our partners, we are eliminating the Customer Success Qualifier included in Cloud Service and License and Hardware Service Expertise, effective January 31, 2026. As a result, we will remove the customer success story and the customer success survey from the list of Expertise requirements.
What does this mean for you?
- After January 31, 2026, the removal of the Customer Success Qualifier may result in several of your Service Expertise becoming “Eligible” to publish, indicating you have met all training and qualification criteria. At this point, you may visit your Expertise Dashboard and publish your Expertise. Doing so will ensure your Expertise is highlighted on PartnerFinder, and you will gain access to the Expertise logo and certificate.
- If you have a customer survey request in progress, we will continue to process that as usual until January 31. However, as of February 1, 2026, we will stop sending notifications and reminders to customers regarding the pending survey.
Despite the elimination of the Customer Success Qualifier requirement, ensuring customer satisfaction remains a top priority.
For those still in Modern OPN, the 90-day post go-live survey for incentive purposes is still required—that process remains unchanged.
If you have any questions or need assistance, please reach out to Partner Help. |
