Oracle Corporation
Oracle Customer Experience (CX) Journey Mapping Workshop

Overview Agenda

Re-Imagine Your Customers' Odyssey

Your customers are embarking on a journey with your brand. We can show you how to guide their experience along the way.

Journey mapping is a customer-focused, in-demand methodology that allows you to look through your customer’s eyes and understand their experience with your brand.

To learn about this powerful tool, please join Oracle for a Customer Experience (CX) Journey Mapping Workshop. This workshop will be packed with leadership best practices that impact CX initiatives, real-world examples, and exercises to help you become skilled at viewing your company and products as a customer does. You will walk away with ideas to implement new processes and solutions for your organization.

Top Reasons to Attend:
  • Learn an outside-in approach to mapping the journeys your customers have with your brand
  • Uncover CX challenges and areas that need improvement within your business
  • Take away actionable CX tools to boost key business measures: acquisition, cross-selling, satisfaction, retention, and loyalty
This workshop is complimentary. Share this invitation with your peers in sales, marketing, customer service, and operations within your organization. Cross-functional teams are encouraged to attend.

Space is limited. Register today!

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Toshi's Living Room and Penthouse
9 W. 26th Street
New York, NY 10010

Thursday, March 20, 2014
12:00 p.m. – 4:00 p.m.

Register by calling
1.800.820.5592 ext. 12330 or Click above REGISTER NOW Button

Who should attend:
  • Managers and Directors
  • Marketing, Sales, and Customer Service LoB
  • Social Media and Customer Experience Strategists
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@OracleCX #CXJourney
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