Christian Nakskov Christian Nakskov
Global Head of Marketing Channels, Maersk Line

Christian Nakskov, head of Marketing Channels, is responsible for Maersk Line’s bought, owned and earned marketing channels which includes 10 social media platforms with over 1,3 million followers, a weekly newsletter with 200,000 subscribers, maerskline.com that has 3 million users and the marketing automation system Oracle Eloqua with 450,000 contacts. He will share his experiences going into digital marketing.

 
 
Chris Herbert Chris Herbert
Associate Director at CEB

Chris is Associate Director at CEB, and currently serves on the CEB Customer Contact Leadership Council’s research and advisory team.
Chris advises senior executives & their teams in the UK, European and South African, for both B2C and B2B organisations. He provides advice for executives across a number of critical decision areas, including: customer experience, talent development, multi-channel strategy and customer loyalty.
Since joining CEB in 2006, Chris lead the Annual Operational Cost, Productivity and Quality Benchmarking before moving to Sales Product Support in the London office and now is an Executive Advisor for EMEA. Chris has presented at conferences on topics such as customer loyalty, the customer experience, talent management, self-service, issue resolution, and customer segmentation and is a frequent contributor on customer service topics on CEB’s sales and customer service blog.
Prior to CEB, he worked in the call centre industry for a large payroll & HR outsourcing company in the hardware & software support centre and in their Workforce Management Reporting areas.
Chris received a Bachelor of Arts from the Colorado College and a Masters in Business Information Systems from the Rochester Institute of Technology. Chris lives in London, UK.

 
 
Jacob Borup Jacob Borup
CRM & Omnichannel Development Manager, Top Toy A/S

Has been working with eCRM the major part of his work life. Before coming to TOP-TOY he had the pleasure of working with Coop Denmark, the largest grocery retailer in Denmark, digitizing their loyalty program, and moving communication from above the line print communication to 1-1 digital communication.

 
 
Janne Stegmann Ebbe Janne Stegmann Ebbe
Business Process Manager Finance at FLSmidth A/S

 
 
Johan Söng Johan Söng
CX & CRM Advisor, CGI

Johans international experience, gained over 16 years, encompasses a large aspects of the CX and CRM realm.
With in-depth knowledge both in the technical and functional area together with the extensive hands on experience in several large and small projects, Johan can truly provide high value to the customer.
By applying the best practice methodology and transformation approach, Johan can also advise a risk reduced path for the customers.

 
 
Mike Muurmans Mike Muurmans
Senior Director, Product Marketing HCM, Oracle

Mike Muurmans has worked the last 10 years in the great and dynamic world of Human Capital Management, and he likes to spend his time among inspiring HR Leaders who are willing to make the next step in the evolution of HR.

3 years ago he started as a Sales Executive at Oracle, being responsible for HCM solutions in The Netherlands focusing the Public Sector. Currently he holds the position of Senior Director Product Marketing HCM, with a global focus. His focus areas are creating and delivering content/messaging for internal and external purposes, supporting the HCM Sales organization and facilitate ‘Employee Experience’ workshops.

 
Matthew Banks Matthew Banks
Global lead on Customer Experience Management, Oracle

Matthew has worked at Oracle (formerly Siebel) for 12 years. As a Sales Consulting director, he was responsible for Oracle Marketing solutions across EMEA. In more recent years, he has held a global leadership role for Customer Experience (‘CX’) in Oracle’s Industries Business Unit, serving a number of industries including Retail, Consumer Goods, Automotive, Travel & Transport. He currently works in the Oracle Development organization, focusing on CX Strategy and Design.

Matthew has a deep interest in CX Design and Digital Disruption, with a focus on creating differentiated brands in the digital age. He is championing the adoption of Customer Journey Mapping across EMEA, a means of seeking new business value through creative adoption of Oracle solutions.

Prior to settling in the UK and entering the software industry, Matthew worked in France, Spain and the USA for 10 years in ‘hands-on’ marketing roles, primarily in the chemicals, textiles and fashion industries. He was educated at Oxford (MA) and his career began in the theatre.

 
Mads Hvelplund Mads Hvelplund
Finance Development Manager DT Group

Mads Hvelplund is 45 years old and lives in Bagsværd. He has been with DT Group for 14 years, where he started in the subsidiary STARK as EDI-manager. After various assignments in STARK, he acted as CFO for 4 years before moving to HQ as Finance Development Manager in 2012. Before joining DT Group he has worked in Dansk Supermarked and Crisplant. His specialties include project management, EDI and process optimization

 
 
Martin Wammen Martin Wammen
Senior Director of Oracle Marketing Cloud in the Nordic region

Martin has been active in the industry since the 1990’s and has worked with marketing automation, CRM and general management at companies including Microsoft, AT&T, Software Innovation and Axcess. He has an educational background from Copenhagen Business School (MBA and HD) and is a lecturer in CRM and marketing automation at Copenhagen Business School, Mediehøjskolen and is a frequent speaker at seminars and workshops.

 
 
Mårten Forste Mårten Forste
General Manager Nordic Region, match.com

LLM från Lunds Universitet och MA från King’s Colllege.
Hela yrkeslivet har kretsat kring digitala affärer. Fram t.o.m 2010 arbetade jag i chefsroller i Sverige och utomlands inom Online Gaming. 2011 tillträdde jag jobbet som Nordenchef för Match.com. Match.com grundades 1995 i USA och har funnits på den nordiska marknaden sedan 2002. Match.com finns i 25 länder och erbjuder våra medlemmar det bästa sättet att träffa en dejt. I Sverige tar 20 000 medlemmar kontakt med varandra dagligen. Match.com Sverige, med kontor i centrala Stockholm, är en del av IAC/InterActiveCorp. IAC är en internationell marknadsledande koncern med digitalt fokus som omfattar mer än 150 olika varumärken och produkter. För mer info besök www.match.se och http://iac.com/

 
 
Marie Anne Morgan Marie-Anne Morgan
Vice President Human Resources, Elizabeth Arden International

Graduated from the University of Neuchâtel (Switzerland) in Psychology of work, Marie-Anne has always been interested by the interaction between people and business. She has built her career with the strong belief that you can’t support an organization from an HR stand-point unless you understand the economics of its business.

Marie-Anne has worked in small/family companies as well as in large international groups such as Unilever. During 6 years, she had her own consulting firm in HR interim management. She has participated in a number of due diligence processes in view of M&A and subsequent organization re-designs.

In all the positions she held, she considered that a key factor to success is to build a real strategic partnership between HR and the business it supports. This way, decisions around opportunities and challenges are made as a team and therefore take into consideration not only the pros and cons at strategic and operational levels, but also anticipate the organizational impact of those decisions.

Elizabeth Arden is a global prestige beauty products company with an extensive portfolio of prestige fragrance, skin care and cosmetics brands. In the last few years, Elizabeth Arden has grown organically, geographically and through acquisitions. This required the HR team to attract and recruit in territories new to them, to manage talents in a creative way and in some instances, to re-allocate resources behind new strategic priorities.

The International business of Elizabeth Arden is constituted by a sum of small nimble structures in each country. It is therefore imperative to attract and retain talents through pay-for-performance compensation and have strong assessment tools in place to manage the business and the individual performance in a fair manner. It also requires demonstrating creativity to offer development opportunities to the best performers.

The Company always had robust data systems to support business decision making. In 2012, it was decided to implement Oracle Fusion so organizational decisions could be taken using similar rigorous and data driven tools. Elizabeth Arden has successfully implemented Fusion across all its International sites.

 
 
Malin Nilsson Wass Malin Nilsson Wass
Senior Business Consultant, CGI

Malin has over fifteen years of experience within maintenance of IT solutions, maintenance models and management. Having had the opportunity to work within different roles in the maintenance process in larger organizations, both on the customer and the supplier side, a wide and deep knowledge has been built up during the years.

 
 
Lasse Christensen Lasse Christensen
Partner & CEO Increase A/S

Lasse Christensen is the owner and founder of Increase A/S with 17 years of experience in Sales and Marketing. Pioneered Eloqua - Oracle Marketing Cloud in Scandinavia, bringing Oracla Marketing Cloud and the concept of Marketing Automation to the market.

For the last three years running, Increase has been named one of the best Eloqua partners in Europe. We have extensive expertise within integrations with all the major CRM-vendors. We use a proven deployment methodology, TECS, Technology Enabled Contact Strategy that integrates marketing and sales to improve lead quality, conversion and ROI. Increase is the most experienced Marketing Automation vendor in the Nordics with more than 30 implementations

 
 
Per Carlsson Per Carlsson
Managing Director, CEB Talent Measurement Nordics

Per is heading CEB’s Talent Management practice in the Nordics. He has more than 20 years of consulting experience, 15 of them from the Human Capital space.

As a consultant he has worked with supporting organisations to implement strategies and drive their business by designing, implementing and delivering Talent Management Processes that identifies high potential individuals and develops leaders and individual contributors. He has also lead a number of projects where the development of the teams have been key to successfully drive organisational transformation.

Per has a BSc from the Stockholm School of Economics majoring in Strategy, Organisation and Leadership.

 
 
Torben Markussen Torben Markussen
Senior Director of Customer Experience, Oracle Western Europe

Torben Markussen has worked with Oracle for nearly 15 years in sales and management roles and had the privilege to work with many businesses across many different industries throughout the Nordics and Europe. Today, Torben’s primary focus is Customer Experience solutions working with customers and partners adopting new ways of working with sales, marketing and customer service across multiple channels.

 
 
Steven Plehier Steven Plehier
Director, HR Transformation Deloitte Consulting

Steven Plehier is part of the EMEA Human Resources Transformation practice at Deloitte, with a primary focus on HR Technology and more specific Oracle Cloud HCM. Steven has multiple years of experience in advising organizations on the selection, implementation and maintenance of HR technology with the aim to maximize the value of such technology. Steven is keen on technology innovation and how new technology can change the future of HR and organizations. Prior to working in HR Technology, Steven his background is in Enterprise Architecture and the management of large corporate programs.

 
 
Veeramani Jayaraman Veeramani Jayaraman
L&T Infotech

Veeramani is an experienced Prince 2 Certified Oil & Gas ,Oracle JD Edwards professional. He has been part of some of the major ERP implementation projects that L&T Infotech has executed. He has experience working with teams from diverse cultures and backgrounds across UK & Europe. Because of his vast domain experience, he has earned customer’s appreciations repeatedly for his ability to look at technology from business point of view and contribute for business success.

 
 
Wim Symoen Wim Symoen
HR IS Project Manager BASE Company

Wim Symoen is the HR IS Program Manager for the HR Transformation Project within BASE Company. He is an Interim Manager, Managing Director of HSFD and partner at iExecutives, a partnership of interim managers, set up in order to exchange experiences and best  practices.

BASE Company is a challenger on the mobile market in Belgium. They are active with their brands BASE and BASE business. BASE Company is a 100% subsidiary of the Dutch KPN, and its headquarter is based in Brussels. Wim’s role is to manage the Oracle Fusion HCM implementation and meanwhile realigning the HR processes.

Prior to this, Wim has worked for various companies in the telecom, IT and consulting industry like Anixter, Cisco Systems, Telenet and Accenture where he held positions ranging from senior manager Learning & Development to Director Operations Support and E-care. Wim has international experience in the areas of Business support, Project & Portfolio Management, Organizational Development, Business Process -, Change - and Knowledge Management.

Wim complimented his engineering degree with a degree in Interim Management at Vlerick Business School, Human Resources Management at EHSAL Management School and Business Administration at Catholic University Leuven.