Configure SmartHelp

When you record browser-based application content, the content is automatically ready for deployment with the SmartHelp toolbar button. You can host the published content on a web server and install SmartHelp from the hosted content location.

Other than deploying SmartHelp to end users, there is no content configuration required. There are options, however, if you want to deploy context-sensitive help or disable the SmartMatch capability. It is also possible to deploy the SmartHelp button from one web server location while hosting the content in another web server location.

Note: If you have content created in different versions of the Developer, SmartHelp should be installed and configured from the latest version. An older version of SmartHelp must not point to content from a newer version.

There is a page in the Configuration Utility that contains all of the SmartHelp Options, which include the following:

ExactMatch Application Scripts: This is a list of URLs to the application script folders in the published content that enable ExactMatch context-sensitivity with SmartHelp. ExactMatch is available for the target applications listed below. The URL should end with the text shown in the Link column below for each application. Do not include /hemi in the URL. For example, http://server/contentfolder/oracle.

Target Application	Link
CA Clarity PPM	/clarity
CA Service Desk	/caunisd
JD Edwards EnterpriseOne	/psentone
Microsoft Dynamics CRM (4.0)	/mscrm3
Oracle CRM On Demand	/siebelod
Oracle E-Business Suite	/oracle
Oracle Fusion	/fusion
Oracle Hyperion EPM	/hyperion
Oracle Transportation Management	/oracletm
PeopleSoft Enterprise	/pst8
SAP GUI for HTML	/front
SAP NetWeaver Portal	/front
Siebel CRM (On Premise)	/siebel7

SmartMatch Content URL: If SmartMatch content is deployed to a different location, this URL points to the /stdhtml folder within the content. For example, http://server/contentfolder/stdhtml.
Default Content URL: If no matching content is found for the ExactMatch applications or SmartMatch is not available, this URL is used to launch content. For example, http://server/content/index.html

To configure SmartHelp options:

Launch the Configuration Utility.
Click the SmartHelp link.
Enter the URL to the application script folder.
If you have more than one application for which you want to enable SmartHelp, click the New Row icon and enter another URL.
Enter a default content URL, if desired.
If the content is located in a separate location than the scripts, enter the URL to the content in the SmartMatch URL field.
Click Save.