This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 05 OCT 2020 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update.
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Oracle Adaptive Intelligent Apps for Customer Experience provides guidance for salespeople to increase their win rates with data-driven pipeline management and recommendations for the next best sales action. Salespeople benefit from advanced machine-learning techniques to optimize customer engagement. You must integrate with Oracle Engagement Cloud to use these features.
Use AI Lead Score to Prioritize Your Sales Leads
You can use Oracle Adaptive Intelligent (AI) Lead Score to indicate lead conversion probability, that is, the probability of a sales lead being turned into an opportunity. Lead scores are numeric values typically ranging from 1 to 100, in which a high value represents a high conversion probability. Utilizing Oracle Adaptive Intelligent Apps for Customer Experience, the AI Lead Score lets you use your time productively by prioritizing and focusing on those leads that are more likely to get converted to opportunities.