This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 18 FEB 2022 | Created initial document. |
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A reputation for excellent customer service can differentiate the brand and drive revenue. Oracle Digital Customer Service helps organizations earn that reputation by transforming online web service into a highly interactive customer experience.
WhatsApp Integration Via Twilio
Oracle Messaging now supports WhatsApp as a configurable channel. This will allow businesses to deliver an elevated service experience to their customers, by offering customer service and support through WhatsApp.