This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 19 AUG 2022 | Created initial document. |
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A reputation for excellent customer service can differentiate the brand and drive revenue. Oracle Digital Customer Service helps organizations earn that reputation by transforming online web service into a highly interactive customer experience.
Chat - Dialog Prompt for Restricted URLs
Agents handling chats in the .Net Console, who need to click on URLs within an active chat session & historical chat transcripts, now have a dialog prompt that warns them against clicking links that are not defined on their company's security allow list.