This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 17 FEB 2023 | Created initial document. |
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Web Chat for Service enables rich conversational and intelligent assisted service experiences. The new web chat widget can be easily configured and branded for your websites through Engagement Engine, a point and click interface. Engagement Engine actions can be configured to trigger chat based on one or more conditions regarding visitor or webpage criteria for a hyper personalized experience. Web Chat for Service enhances your chat automation with the DA as an Agent feature that lets you turn a digital assistant into an automated agent that chats with the customer through the live-help channel. Seamless transfer from the bot to a live chat agent can be configured in B2C Service and your Digital Assistant skill..