This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 19 APR 2023 | Created initial document. |
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Web Chat for B2C Service Support for 23.02 Client
Engagement Engine now supports the Web Chat for Service 23.02 client version. This version allows for chat persistence when the end-user moves away or reloads the page. It also supports an indicator for the agent with sneak preview of the message to show that the end-user is typing and still engaged in the conversation.