This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 19 SEP 2023 | Created initial document. |
HAVE AN IDEA?
We’re here and we’re listening. If you have a suggestion on how to make our cloud services even better then go ahead and tell us. There are several ways to submit your ideas, for example, through the Ideas Lab on Oracle Customer Connect. Wherever you see this icon after the feature name it means we delivered one of your ideas.
GIVE US FEEDBACK
We welcome your comments and suggestions to improve the content. Please send us your feedback at oracle_fusion_applications_help_ww_grp@oracle.com.
DISCLAIMER
The information contained in this document may include statements about Oracle’s product development plans. Many factors can materially affect Oracle’s product development plans and the nature and timing of future product releases. Accordingly, this Information is provided to you solely for information only, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.
This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information. Refer to the Legal Notices and Terms of Use for further information.
A reputation for excellent customer service can differentiate the brand and drive revenue. Oracle Digital Customer Service helps organizations earn that reputation by transforming online web service into a highly interactive customer experience.
Web Chat for B2C Service Support for 23.08 Client
Engagement Engine now supports the Web Chat for Service 23.08 client version which comes with a number of improvements.
New connection error messages have been added to warn the end-user when the connection is established outside business hours, on vacation, or when no agents are available. You can also set conditions to show the launch button by polling for office hours or agent availability.
The launch button can now include text and is fully customizable via CSS attributes in Engagement Engine. The iframe for the end conversation message can be positioned under the conversation for showing eg. a survey. The ODA feedback system component is now supported (ODA 23.10 or higher is required).
Long bot messages can be split with a button to read more/less. An option has been added to add a delay before showing the wait queue message.